Customer Experience Executive - Peterborough, United Kingdom - Bauer Media Group

Bauer Media Group

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction:

Our Team:

The Customer Marketing Team is a diverse group of teams that create and implement award winning campaigns for the acquisition and retention of subscribers across all UK magazine brands.

Encompassing a mix of age and abilities we are target driven in a busy working environment.

Within the Customer Marketing Team the Customer Experience Team is responsible for managing the communications and customer experience for the 500,000 subscribers and members across the magazine brands.

The focus of your role:

The Customer Experience Executive will work across all subscription and membership titles both print and digital specifically focussing on managing the subscription experience of and retaining our 500k+ magazine subscribers and members.

Key responsibilities will include working with our external partners to ensure that the quality of the customer experience for all subscribers and members meets agreed service levels and that the delivery of key retention communications and activities are achieved within agreed timescales.

Role Responsibility:

Overseeing all aspects relating to customer care and experience, including complaints management to ensure key supplier delivery of strategic customer service performance indicators
Analysing and making recommendations on a variety of key performance report.

The ability to work calmly and accurately in a time
- pressured environment on multiple tasks is at the heart of everything you'll do in this role, so you'll bring:

The ability to build good working relationships and communicate clearly with internal and external customers on a daily basis
The ability to be highly organised, flexible and work calmly in a time

- pressured and busy environment

The ability to juggle multiple priorities, be adaptable and proactively think on your feet
The ability to deliver to a brief, on time and to agreed criteria
Good team working skills and the ability to support others in the team as needed with a positive 'can do' attitude
The commitment to see things through to completion combined with good forwardthinking abilities
The ability to work accurately in all that you do with attention to detail for both written and numerical work
Confidence in your interpersonal skills plus a pride and passion for the work that you do.
You will set high standards for yourself and others to achieve

Desired Skills include:

Knowledge of excel
Some previous experience of working in a customer contact centre.
A talent for balancing the needs of our customers with a keen eye for detail and innovative process management.
An understanding of online customer services management and digital marketing would be helpful

Package Description:

Rewards packages at Bauer Media offer a range of salary sacrifice Benefits, such as our pension scheme and flexible holidays, as well as exclusive Perks like great deals and discounts for everyday life.

25 days holiday + bank holidays
Discounted high street vouchers

Internal Bauer Academy

Wide range of learning opportunities to support with your Career Development ((4)

Bauer Media Group - Academy:
Posts | LinkedIn)

Opportunity to buy additional holiday
Company pension
Cycle to work scheme, tech loan scheme and groups discounts for healthcare insurance
Discounted subscriptions on Bauer publications (50%)

Thrive initiatives

Wellbeing at Bauer

Flexible Working

We want to make sure that we find the right people to work in our teams, and we know that the traditional 9-5, five days a week doesn't suit everyone.

So, we would love to hear from you if you feel you're a great fit for this role and would like to work flexibly.

If you are the right person for this role, we'll find the right working approach for you.

We are actively seeking this position. You should hear from us within 48 hours of the expiry date. Please note on some occasions the role may be closed before date shown or need to be extended.

About the Company:

About Bauer Media Group

Bauer Media Group has become an enduringly successful media corporation by focusing on creating content that matters most to millions of people around the world: from print and online publishing to radio and money-helper services for consumers, as well as sales and marketing services for SMB.

Family-owned in the 5th generation, Bauer focuses on the long term, with a consumer-first mindset that guides us across our increasingly diverse portfolio.

Our workforce of 15,000 shares a passion - to deliver content and services that are popular with, and helpful to, our customers and partners.

As the UK's biggest selling magazine publisher, we create iconic and influential magazine media brands, digital properties and associated consumer and B2B live events for diverse, passionate audiences.

We reach 25 million consumers through our portfolio, which includes heat, Grazia, Closer, Empire, Motor Cycle News, Parkers, M