Customer Service Advisor - Basildon, United Kingdom - Peabody

Peabody

Verified Company

Basildon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Peabodyhas x10 exciting opportunities for a
Customer Service Advisor on a
full-time, permanentbasis
, based in
South East London (Hybrid working).
In return, you will receive a competitive salary of £22,400 rising to £23,600 per annum.**
About the Customer Service Advisor
role:
Hours:
Between Monday to Friday 07.50am - 8pm and Saturday 08.45am - 1.00pm.

You'll need to be available to work rotating shifts that can fall anytime between this pattern.

What we're looking for in our Customer Service Advisor:

Experience working in an environment where you use different methods of communication and are expected to provide a high standard of performance
Experience committing to high standards of customer care and service delivery in an environment where customers may display challenging behaviour
Experience using IT systems as a source of information, to record information and input transactions with customers to ensure an up to date and efficient service

What you can expect to be doing as our Customer Service Advisor:

Meeting agreed individual performance targets and contributing positively to the achievement of team targets and the success of the Customer Hub and the service generally, providing cover and support for other team members as necessary or directed
Obtaining information on behalf of the customers from Asset Management, repairs and maintenance contractors and schedulers, to enable clear and comprehensive responses to be provided
Dealing with routine enquiries from leaseholders regarding maintenance

Closing date: 09/06/2023 23:59:00

If you feel have the skills and experience to become our
Customer Service Advisor, please click
'apply'now

At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good worklife balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._