Endoscopy Receptionist - Chichester, United Kingdom - Your World Healthcare

Your World Healthcare

Verified Company

Chichester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Endoscopy Receptionist

Location:
Chichester

Job Type:
Temporary

Duration of booking:
Expected to last up to 2 months with possible extension

Proposed start date:

ASAP

Sector:
Healthcare

Base:
Hospital

Band: 2

Pay Rates:
£10.69 PAYE Inclusive of holiday pay, depending on skill and experience

Working Days and Hours:
Monday to Friday, 8:30am - 4:30pm

Hybrid Working:
Not available

Job Summary
To provide an effective day-to-day clerical support to facilitate the smooth running of the Endoscopy admissions services on a day-to-day basis under the direction and supervision of senior colleagues

This job role covers:

data entry to facilitate patientprocedure and outpatient appointment booking, the movement of case-notes around the trust and reception duties.

Duties

Primary role to provide a reception service for patients attending appointments and procedures within endoscopy.
Answer the telephone in a timely and courteous manner, ensuring appointments made efficiently whilst dealing with the public in a professional and sensitive manner.
Demonstrate professional and helpful sensibilities when interacting with other staff members, especially the clinical teams and secretaries.
Make all referral appointments in accordance with the templates and in line with Trust and JAG dictated RTT, diagnostic and planned surveillance waiting times. To negotiate with patients to book a suitable appointment, dealing sympathetically in sometimesdifficult situations whilst adhering to booking processes.
Ensure each patient is loaded onto the correct waitlist with the appropriate procedure code onto the PAS system in line with the Trusts policies and guidelines.
Ensure patients are booked to correct theatre lists by discerning the requirements from booking forms; ensuring Trust and JAG waiting times are adhered to.
To ensure up to date clinic lists complete with current patient details and all relevant paperwork for the appointment is available on the day
Ensure the patients mutually agree the date and time of their appointment within the set timeframe, ensuring no one breaches.
Direct patient contact on Endoscopy reception; mindful of patient's concerns or worries at attending for an endoscopy procedure.
Deal with enquires and issues escalated to them in an efficient, polite and courteous manner, providing a caring compassionate, helpful and understanding service to patients, staff and the general public
Handle difficult situations in a calm and professional manner; escalating to line management as appropriate.

Questions
Do you have experience working as a Receptionist in the NHS or Healthcare sector?

Do you have experience working as a receptionist, in customer service or patient interaction?

Do you have experience working in support face to face roles?

Do you meet the criteria above and available to start immediately?