Customer Service Advisor - Bristol, United Kingdom - Babcock International

Babcock International

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor:

Location: Bristol, GB, BS16 1EJ
Onsite or Hybrid: OnSite

Job Title:
Customer Service Advisor

Location:
Bristol, Avon + Hybrid Working Arrangements

Compensation:
£22,878 + Benefits

Role Type:
Full time / Permanent

Role ID:
SF54858

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our Bristol site.

The role
As a Customer Service Advisor, you'll have a role that's out of the ordinary.

The focus for the role will be to handle queries of a varied nature across a realm of services not limited to:
rental provision, lease provision, and management, scheduled services, incidents, and events.

Day to day, you'll provide telephony and administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges.

Using Babcock's booking system to administer all booking requests within agreed timescales
Providing customers with confirmation of their booking and any further information required relating to that booking
Provide support to suppliers on the timely return of Overdue Vehicle rentals
Allocating a supplier to a booking checking it is from an authorised and contracted supplier listing relating to the requested schedule of rates (SOR) Code
Liaise with both supplier and customer throughout the booking process

This role is full time working 37-hours per week weekly hours and will be based at our site in Bristol with hybrid working from home arrangements.

Essential experience of the Customer Service Advisor:

Excellent communication skills and the ability to build rapport with the customer
Ability to handle multiple contacts via all voice and nonvoice channels against strict key performance indicators (KPI's)
Ability to identify customer needs and respond appropriately to them
Excellent oral and written communication skills
Organised with excellent attention to detail

Qualifications for the Customer Service Advisor:

Educated to GCSE level C and above in English and Maths

Our Benefits

Generous holiday allowance
Matched contribution pension scheme, with life assurance
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10days special paid leave
Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement

- 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

Closing date: 08/12/23

Job Segment:
CSR, Management