Monitoring & Responding Officer - London, United Kingdom - Akton Recruitment
Description
Monitoring & Responding Officer
Haringey
£20/hr
Start date:
ASAP
Akton recruitment is working closely with the local authorities and we are looking for an experienced Monitoring and Responding Officer / Telecare Support Officer in the Haringey area.
- All service users to receive high standards of customer care by receiving prompt, courteous
- To initiate appropriate action in accordance with the procedure guidelines on receipt of
- Provide comfort and assistance to clients during an emergency. Responding to calls in person
- Make on the spot assessments and decide on the appropriate action, e.g. request assistance
Environmental Health, family and friends. To ensure the best solution to the client's
emergency.
- Carry and operate specialist equipment at all times to assist with manual lifting and the
- To liaise and co-operate with resident Scheme Managers, Housing Support Officers and client
- To ensure familiarity and adherence with the Telecare Services Association Code of Practice
Knowledge
- An understanding of Equal Opportunities and how this might be put into practice.
- An understanding of Personalisation in Social Care and how that is put into practice.
Skills and Ability
- Excellent communication skills including written and verbal communication
- Good IT skills including proficiency in Microsoft Office particularly Outlook,
- Ability to prioritise work ,manage conflicting deadlines and work to agreed procedures
- Ability to communicate and liaise with the people who access our services,
- To treat people with dignity and respect and involving them in the decision making about their support.
- Able to promote peoples' rights.
- Able to encourage and support people to do things for themselves thus promoting independence and empowerment.
- Able to support individuals when they are anxious or distressed.
- Able to appropriately support individuals who may sometimes display behaviour that challenges the service.
Experience
- Experience as a support worker in an adult social care setting or equivalent.
- Experience of providing a customer focused service
- Experience of call monitoring and social care databases.
Qualification
- Health and Safety awareness training.
- Moving and Handling of People.
- To note training will be provided but is
- Valid UK Driving Licence and access to a car
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