Complaints & Customer Service Executive - Tyldesley, Greater Manchester, United Kingdom - Page Personnel

Description

The position of a Customer Service Executive in the electrical manufacturing sector requires an individual with excellent communication skills and a proactive approach to customer care.

Our client is a well-established organisation in the small parts manufacturing & distribution sector.

With a sizeable team spread across multiple locations, they have a reputation for delivering high-quality products and excellent customer service.

They operate on a national scale and are recognised for their commitment to innovation and sustainable practices.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Providing feedback to the management on customer issues and trends.
Assisting in the development of customer service procedures and policies.
Participating in customer service training and development programs.
Contributing to the overall customer service team goals and objectives.
A successful Customer Service Executive should have:

Experience within account handling, customer service or business prospecting.
A proactive approach to customer care.
Proficiency in using customer relationship management (CRM) software.
Discretionary team performance-based bonus
~ Progressional earning potential
~ Career development progression into progressional routes
~ Exposure to B2B industrial manufacturing competitive landscape
~ Pension contribution
~2x salary life assurance
~ Basic holiday allowance + bank holidays
~ Opportunities for professional development and growth.