Repairs Customer Service Assistant - Accrington, United Kingdom - Fill My Vacancy

Fill My Vacancy
Fill My Vacancy
Verified Company
Accrington, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Region :
Lancashire

About the role

They are looking for a Repairs Customer Service Assistant - (1 post) to join our clients Repairs team. This role is office based at 1a Enterprise Way, Accrington, BB5 0FR.


You will assist with the diagnosis of repairs escalations, by engaging with Contact Centre Colleagues to act as an intermediary between their clients (Customers) and their Repairs to ensure a seamless service is provided to all Customers.

The role will supportthem.


Responding to customer enquiries by supporting the resolution of escalated queries, and complaints as required via contact with the Contact Centre Team Leaders.

Providing immediate feedback to Contact Centre Team Leaders and Quality Advisor on jobs raised and recommended. Agreeing any training and coaching interventions as applicable, signposting to any essential training or learning guides and material.

What are they looking for?


To be successful, it is essential you have working knowledge of Castleton's IMPACT IT system, Orchard IT system and Microsoft systems, specifically intermediate Word and Excel.

Ability to identify types of repairs, respective trade and appropriate priority.
Proven ability to work in a customer focused environment.

What you can expect from them


They offer a competitive salary of £22,900 per annum, a generous annual leave entitlement of 31 days, plus 1 additional days leave for your birthday (which can be taken at any time), plus bank holidays and a pension scheme with employer matched contributionsof up to 10%.

Your wellbeing matters to them, and they offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outsideof work.

They are passionate about their people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in their local communities or learn a new skill outside of work.


They have created a flexible working environment, with their WorkSpace, which is their approach that focuses on work being the thing that they do that makes a difference to their customers, not the place they go.

You will be provided with all the ICT workingequipment to enable you to undertake your role.

About them


They are one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.


They believe that everyone deserves a place to call their own, which is why they're committed to building 500 new homes each year.

They do more than just provide a roof over their customers' heads, they're here to make a real difference.


In addition to creating positive spaces for their customers they continuously strive to create a positive and progressive workspace to enable their colleagues to achieve their full potential.

Please note that they reserve the right to close the vacancy early prior to the closing date.
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