Rent, Service Charge Billing and Recovery Support - Kingston upon Thames, United Kingdom - London Borough of Sutton

London Borough of Sutton

Verified Company

Kingston upon Thames, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Rent, Service Charge Billing and Recovery Support Officer:

Employer

Sutton Council

Location(s)

Kingston

Contract Type

Fixed Term

Length of Employment / Contract End Date

12 months

Working Hours

Full Time

Grade

Hours Per Week

Salary Range
- £28,269 - £30,699 (£31,731 unconsolidated maximum)

Salary Basis

Per annum

Leave Entitlement

26 days

Application Deadline
16/06/2023, 23:55

Anticipated Interview Date(s)

4th July

About the Borough
Joining us, you get to work for not just one high performing London Borough, but two.

Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.

We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working life to everything else in your life.

We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.

There are some really exciting things happening in both Sutton and Kingston.

We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies.

We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing.

Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.

We work flexibly in both Sutton and Kingston offices, providing the equipment and tools to support hybrid working patterns that enable your working life; in return we ask you to use this to be creative and ambitious in the services we deliver.

You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.

Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries.

The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan "Ambitious for Sutton", that will ensure Sutton remains a great place to live, work and raise a family.

The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.

Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as RIchmond Park and Bushey Park, former recreation grounds for Tudor kings and queens.

The Council is controlled by a Liberal Democrat Administration and has a corporate plan "Making Kingston Better Together" that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient.

The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.

About the Role

To support the team in administering rent and service charge accounts and collecting outstanding charges.
You will assist the team in arranging the billing of both routine service charges and major works charges, where necessary.
You will interrogate accounts on the Housing Management system to decide if any recovery action is required.
You will liaise directly with tenants, leaseholders and key stakeholders (e.g. colleagues in Housing Services) and undertake appropriate action to keep rent accounts and leasehold service charge accounts up to date.
You will assist the team to negotiate payment plans and enter such plans on to the Housing Management system.
You will assist the team in calculating and setting up direct debit payments.

About Us

This is a busy and exciting role working in a team responsible for the maintenance and administration of approximately 4,750 rent accounts and approximately 1,450 leaseholders' accounts.

There are also a number of other ancillary accounts for garages, private sector leased properties, tenant/landlord loans t