Client Service Administrator - London, United Kingdom - Marks & Clerk

Marks & Clerk

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Help shape the future of intellectual property:

Marks & Clerk LLP is the leading and largest firm of Patent and Trade Mark attorneys in the UK with over 50 partners and 350 employees.

Our attorneys are highly skilled in all technical fields.

We have 8 offices in the UK:
London, Oxford, Cambridge, Birmingham, Manchester, Edinburgh, Glasgow and Aberdeen.

Role purpose:

Responsible for a specific group of clients, the Client Service Administrator will be working as part of a dedicated client service team to support clients and attorneys in various aspects of IP support.

The Client Service Administrator will be proactively working to ensure client requirements and deadlines are met and a high quality of service is delivered.

Principal responsibilities:

To be familiar with client requirements and ensure they are consistently met
Act as an administrative point of contact for clients and attorneys.
Quality control of all communications sent to clients for which you are responsible.
Check and report official communications to clients in conjunction with attorneys.
Monitor and manage deadlines in relation to specific clients.
Monitor and process client specific mailboxes or other types of electronic file transfer means.
Ensure all client requirements are appropriately documented and maintained on a Client Requirements Form.
Manage client reporting requirements.
Manage client invoicing cycles, in conjunction with billing teams.
Undertake general formalities and admin support as required.

Technical knowledge, professional qualifications and experience:

2 years' experience in a similar position within IP
Five GCSEs at grades A-C or equivalent
CIPA IP Administrator certification (desirable)
Korean language skills (desirable)
Good working knowledge of Windows 10 and Microsoft Office 2016 suite
Diligence, proactiveness and the ability to work as part of a team
Ability to manage high volumes of work efficiently
Excellent attention to detail: a calm and methodical approach
Excellent organisation and prioritisation skills
Excellent communication skills both written and verbal

Remuneration and benefits:

Competitive salary dependent on qualification and experience
26 days' annual holiday plus statutory holidays
Hybrid working
Contributory pension scheme
Life assurance
Private medical insurance (after 12 months)
Permanent health insurance (after 12 months)
Reimbursement of membership fees to professional bodies required for the role

Client Service Administrator [PDF]

Location:
London

Closing Date: 26 February 2024

Permanent / Temporary:
Permanent

Full / Part Time Full Time

Job Requirements: