Customer Liaison Officer - London, United Kingdom - A2Dominion Housing Group Ltd.
Description
Call Handlers
Salary:
£27,200
Location; Ealing (Hybrid)
Hours:
Full time, 6-month Fixed Term Contract
About us
We are one of the UK's leading housing associations. Our vision is to improve people's lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people.
Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
About the role
Key responsibilities:
- Contribute to the effective running of outbound calls to our residents, ensuring calls are answered and dealt with in a highquality experience for our residents.
- To understand, assess and manage queries, concerns, or complaints to ensure we achieve satisfactory outcomes and escalating when appropriate
- Deliver services in a clear and understandable way that meets the diverse needs of our customers & communities
- Work towards company service level agreement in line with individual and team KPI's
- Managing multiple IT systems to all calls and outcomes
More about you
For this role, we're looking for someone with the following:
- You will have proven experience of delivering exceptional customer service, turning problems into solutions
- Experience of dealing with difficult or challenging situations
- A commitment to finding the best solutions for each customer enquiry
- Ability to multitask when talking to customers, updating systems, and booking appointments
- Basic knowledge of Microsoft office is essential as we use multiple IT systems
- Some of our calls can be difficult, so you will need to prove resilience
- Able to show an ability to work towards and achieve targets
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
For this role, these include:
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.
_A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:_
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required
Meeting the role requirements
_A2Dominion are proud to be a family friendly employer._
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better.
We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.
Find out why our people love working with us."More jobs from A2Dominion Housing Group Ltd.
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