Facilities Coordinator - London, United Kingdom - Disney

Disney

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Facilities Coordinator - 9 Month FTC

Job ID

Location

London, United Kingdom

Business
Disney Media & Entertainment Distribution

Date posted
Aug. 07, 2023

Job Summary:

Overall Purpose of the Role:

The workplace is not just about our physical Real Estate, it is about our organisation, our culture and our processes and by creating a well-managed workplace, we will create further impact on our business performance by further supporting our cast member talent.

This role will lead, contribute or support the following areas:
Facilities Service Point

The service covers normal working days from This will be achieved in conjunction with the Facilities Coordinators in the department working a rolling shift pattern as agreed under the direction of the Facilities Management Team.

This shift pattern may change from time to time to suit the requirements of the job and some flexibility will be expected to cope with leave and other absences.

The Helpdesk Coordinator will need to become proficient (with training as necessary) in the specialised pc programmes used to support the Service Point activities.

Direction on day to day activities will come from the Facilities Management Team.

Facilities Service Point Duties

Cover the Facilities & Operations Service Point, answering calls from building occupiers. Answer the Service Point telephone promptly, professionally and courteously.

Calls will mostly relate to either:

Requests for new services;
Requests for faults to be resolved;
Requests for general information;
Building walks to identify faults;

This is a 9 Month Fixed Term Contract (FTC) to cover Parental leave.

Role Responsibilities:

The Facilities Coordinator, must provide an excellent customer care service for the callers to the Facilities Service Point.

They should be left with the impression that someone has willingly taken responsibility and ownership of their problem and will ensure it is resolved as soon as possible.

Record, action and follow up completion on such calls as follows:

To log all fault calls on the computerised logging system;
To produce worksheets to action any work required;
Ensure all worksheets are distributed to the correct individual/contractor designated to carry out the particular category of work;
Monitor the work load, flag to the Facilities Management Team as soon as possible if a backlog begins to build;
Enter completion dates on the computer system in a timely manner;
Contact the person originally registering the job for feedback after completion.
Provide statistical monthly reports to the Facilities Management Team on the month's Service Point activities.

Experience and Professional Qualifications Required:

Experience of Facilities duties especially Help Desk or similar functions.
Familiarity with the MS-Office range of Computer Programs (especially Word, Outlook, Excel, Powerpoint).
Experience of SAP (preferred).
Experience of working for a global American Corporate (preferred).
Experience of working for a matrix organisation

Skills Required:

Strong strategic, operational and analytical approach in establishing and implementing policies and procedures, building consensus amongst the business units, and creating synergy.

The Helpdesk Coordinator needs to be self-motivated, organised, strategically minded, and capable of managing in a diverse, political and cultural environment.

Must also be willing and able to effect major change and drive new practices without causing discord in the organisation.

Strong communication skills are paramount.

Competencies Required:

Thinks Strategically
Builds Relationships
Communicates Effectively
Drives results
Inspires Creativity
Champions Change
Builds Teams
Exhibits Professional Excellence

The Facilities Coordinator will be measured against these competencies in Performance Development reviews.

Additional Information:

The position to be based at Hammersmith, London and hours of work are 09:30am to 18:00pm Monday to Friday. This role will be supported by the Facilities Manager.