- deal with all telephone enquiries within a high volume contact centre
- provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care.
- be polite, approachable and have great problem solving skills
- Civil Registration: Birth, deaths and marriages.
- Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
- ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
- Library Services Canolfan Rheidol Our Aberystwyth office, Canolfan Rheidol is an award winning building. The office, with its open plan design, provides an excellent space for collaborative working.
Contact Centre Advisor - Llanbadarn Fawr, United Kingdom - Ceredigion County Council
Description
About the role
If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you
We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor you will:
In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found
Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).
We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role's key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.
Job Description and Person Specification
Get in touch
For further information please contact:
Nicola Swarbrick:
Lowri Owen:
Anna Gawthorpe:
Interviews will be held on: 8th January .
Note: We reserve the right to extend the closing date.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work
Customer Contact & ICTOur service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions: