Duty Coordinator Care Morecambe - Specialist Care Team

Specialist Care Team

Verified Company

Morecambe, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Duty Coordinator to work as part of our day-to-day team managing our social care services across North Lancashire.

We currently provide services in the following models:
residential, home care, mental health rehabilitation and supported living services.
-
Location: North Lancashire (Morecambe office):

Permanent position as part of an established team:

-
Mileage paid at 40p Per mile:

-
Protected Day/Time off:

-
Company phone and laptop:

-
Free DBS

This is a client-focused role, where you will lead in areas such as support planning, staff development, and risk management, additionally you will liaise with professionals to ensure the best outcome for service users.

What does the role involve?

You will be the first port of call for all incoming communications into the organisation and deal with queries as they come in, which could include rota management, dealing with safeguardings, and dealing with/investigating incidents.

You will work as a deputy to the Branch Manager to ensure there is consistency in our day-to-day service delivery and that service users' needs are being met to the highest standard.

While this is primarily an office-based role, it is
not 9-5.

There will be times when you may need to cover visits at the last minute and part of your role will include face-to-face contact with service users in their own homes and some support visits with other colleagues.

This role is also alternate weekends.

Our offices open from 7am - 11pm and your shift could fall anytime within these hours. This could be a 7-5, 8-8 or 3-11pm shift.

For our fill time colleagues we also offer a protected regular day off in the week to allow you to plan things.

Primary responsibilities include:

To be the first port of call for all incoming communications into the organisation on our 'duty desk'
Deputising for the Branch Manager
Ensuring care plans are reflecting of changing client needs
Working on oneoff focused projects, which could include ensuring a specific area of our care planning is updated in line with best practice
Leading on a part of the service as a champion, such as infection control, safeguarding etc
Establishing a personal connection with clients (and their team members) to ensure they are happy and content with the service
Responsible for promoting and safeguarding the wellbeing of service users
Providing leadership to frontline care staff through assessments
Ability to adapt and address situations quickly
Leading MDTs on behalf of our service
Collaborating with 'quality/contract management' departments of local authorities/NHS to ensure we're delivering the service to their specification
Ensuring targets are met through robust KPIs
Working outofhours through oncall duties that are shared with other team members

What qualifications and experience do you need?

Firstly, we are looking for a customerfocused person who has a commitment to quality of care while achieving business objectives
Previous management experience in the care sector is essential.
You will be able to plan, implement and assess ideas to improve the lives of our service users
It is essential that you have a driving licence and access to a car
It is desirable that you hold a health and social care qualification.

This could be the start of your career at the Specialist Care Team. We are focused on our team members' learning and development and always strive to promote from within.

Job Types:
Full-time, Permanent

Salary:
£13.50 per hour

Benefits: