Receptionist/guest Service Agent - Newcastle upon Tyne, United Kingdom - Sandman Hotel Group

Sandman Hotel Group

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We now have an exciting opportunity for a Receptionist to act as the Hotel's front line in welcoming our guests.

You will be the human face of the business so a warm and genuine personality is essential.

Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.

We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS FROM DAY 1

28 days holiday per annum
Flexible schedule
Pension
Free Parking whilst on shift
Rewards and recognition
Growth opportunities
Dedicated Training Programme
EAP support and counselling
Employee & Immediate Family Assistance Programme
Perkbox Benefits including discounts at 1000's of retailers

PERKS AFTER 3 MONTHS

Team, Friends and Family Hotel rates
Up to 40% of food discounts
Northland Mountain Resorts
Northland Sports

PERKS AFTER 12 MONTHS

X3 complimentary nights stays to use in the UK, Ireland or North America

JOB REQUIREMENTS:

Completion of a twoyear apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
Opera experience an asset

APPLICABLE SKILLS:

Excellent customer relations.
Must have timemanagement skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**ABSOLUTELY NO PHONE CALLS PLEASE