Housing Officer - Liverpool, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:
Housing Officer

Contract Type:
Secondment for 18 months

Salary:
£32, £33,634.59 is achieved after 12 months successful performance in the role)

Working Hours:
Full-Time 35 hours

Working Pattern:
Monday - Friday

Location:
Liverpool (Hybrid)

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays (Full Time Equivalent)
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

The difference you will make as a Housing Officer Job title

The role holder will will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager'.

You will advocate for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes putting customers first.

About you

We are looking for someone with:

A proven track record of delivering a high quality customer service function, preferably in the housing sector
Effective stakeholder management, both internally and external to the organisation.
Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.

Job Purpose

The Housing Officer will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level.

Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first.

Role requires you to:

Proactively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.
Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process.
Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes.
As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal & external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.
Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.
Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively.
Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.

Other Information:

You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.
You will undertake regular training to enable you to deliver your role safely.

From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.