Desktop Support Engineer - City of London, Greater London, United Kingdom - Lorien

Description

Senior Desktop Support Engineer - Up to £50,000 depending on experience.
They are looking for a Senior Desktop Support Engineer who will sits within the Infrastructure Support team.
Deploy and manage software updates and patches using tools such as Microsoft SCCM
Providing technical support to end-users in person, over the phone, or via remote access tools.
Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other peripherals.
Install, configure, and maintain operating systems (Windows 10), productivity suites (Microsoft Office), applications, and security software.
Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users.
Support for collaboration and communications tools such as MS Teams, Email, Mobile coms.
Collaborating with other IT teams to resolve escalated issues and implement solutions.
Developing and maintaining documentation, knowledge base articles, and training materials.
Mentoring junior support staff and providing guidance on complex technical issues.
Participating in the planning and implementation of IT projects, such as system upgrades and migrations where applicable
Setup and Support AV equipment for Meetings for all levels of staff
On call rota (6pm - 7am) support every 3 weeks, on a shift pattern (Earlys/ Mids and Lates)
Strong knowledge and experience of desktop operating systems, hardware, and software. Win 10, MS office Suite, Active Directory, Citrix, VDI and Exchange is essential.
Familiarity with endpoint security software: antivirus, firewall.
Knowledge of software deployment tools: Microsoft SCCM
Willingness to work overtime/ out of support as needed to meet project deadlines and support business operations.