Customer Welcome Host - Derby, United Kingdom - East Midlands Railway

East Midlands Railway
East Midlands Railway
Verified Company
Derby, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are proud to be
One Team at East Midlands Railway (EMR).

We are passionate about
keeping people safe, delighting our customers,
doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.

With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this.


Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an exciting opportunity to join
#TeamEMR's talent pool at Derby as a
Customer Welcome Host
Our Customer Welcome Hosts are based at our gatelines; ensuring customers are travelling on the correct ticket.

Key responsibilities of the role include;

  • Greeting customers at the gate and directing them to where they're going
  • Checking customer train tickets as they pass through the gate
  • Delivering outstanding levels of service to our customers, always
  • Providing customers with advice and guidance as necessary
  • Supporting on the platform when required to assist passengers
As a Customer Welcome Host, you will be required to work shifts, including some evenings and weekends.
More jobs from East Midlands Railway
See all jobs of East Midlands Railway