Abdulaziz Abdi

With extensive experience in frontline customer service, I have honed exceptional communication skills and the ability to thrive under pressure in fast-paced environments. I pride myself on being highly organised and working cooperatively and productively with my team to meet performance targets. Equally adept at working independently, I bring enthusiasm, adaptability, and a commitment to diversity in all aspects of my work. My strong communication skills enable me to effectively interact with colleagues and provide excellent service as a first point of contact.

Security officer: Across the UK (January 2022 – Present)

In the security industry, I've worked for various companies across the UK, covering events like football matches, tennis tournaments, nightclubs, festivals, and the Commonwealth Games. My focus is on understanding and fulfilling my role effectively at each event. Key roles include:

(Waking Watch Fire Security Officer)- As a Security Officer, I ensure the safety and security of customers and properties with a focus on fire safety protocols. I conduct regular patrols to detect fire hazards, evacuate buildings when necessary, and monitor fire alarm panels. My duties include reporting maintenance issues, assisting during evacuations, liaising with the Fire Brigade, and maintaining detailed documentation. I prioritise teamwork and proactive surveillance to uphold the client's reputation, leveraging my thorough understanding of building layouts and evacuation procedures.

(OVO arena Wembley) As a security officer At OVO Arena Wembley, I upheld venue policies, ensured evacuation routes were clear, and executed emergency procedures. My duties included performing pre and post-event inspections, overseeing crowd entry and exit, and managing conflicts and lawful removals. Additionally, I conducted site patrols, observed for signs of distress or misconduct, and addressed incidents and emergencies, all while adhering to relevant laws and regulations.

(Hotel security at the Londoner a 5 star hotel)- My daily responsibilities consist of various different positions each one I will always keep the highest level of customer service especially when I am the first point of contact for the guest. The main door consists of opening, greeting guests and taking their luggage if necessary. Patrolling and completing tag reports.

(Wimbledon Championship as a Security Officer)- As a Security Officer at the prestigious Wimbledon Championship, I am entrusted with the critical responsibility of maintaining a safe and secure environment for all customers, staff, and property during this world-renowned tennis event. The Wimbledon Championship is a symbol of excellence and tradition in the sporting world, and my role here requires utmost professionalism and dedication.

(Trains travel safe officer)- This role is a contract with south western railway and for the entire shift my job to patrol the train and stations so I am available to deal with any situations that may arrive.

(Brent cross response and Printworks patrol officer)- Even though these are different sites my roles are similar I am a response officer so always having to be active and listening to the radio ready to respond to any incident that arises.

(Hotel security at the Londoner a 5 star hotel)- My daily responsibilities consist of various different positions each one I will always keep the highest level of customer service especially when I am the first point of contact for the guest. The main door consists of opening, greeting guests and taking their luggage if necessary. Patrolling and completing tag reports.