Abimbola Fagbemi

I bring a dedicated passion for delivering exceptional customer experiences and fostering strong client relationships to every role I undertake. With a robust background in hospitality and customer service management, I offer a wealth of hands-on experience and strategic insight.

 Experience: My career encompasses diverse roles that have shaped my expertise. As a Restaurant Waitress at Pearls Peri Peri in Walsall, I excelled in providing top-tier customer service, managing reservations, and ensuring a welcoming atmosphere. I handled customer inquiries, resolved issues promptly, and collaborated effectively with kitchen and service staff to deliver outstanding dining experiences.

Previously, as a Customer Service Director at Dazzle Vogue in Lagos, Nigeria, I led a team in managing customer inquiries, developing customer care strategies, and promoting fashion products. Researching market trends ensured our offerings aligned with customer preferences, enhancing overall satisfaction and retention.

Additionally, my tenure as a Customer Service Advisor at Teefag Communications in Lagos refined my communication skills and ability to handle diverse customer needs with professionalism and efficiency.

Education: Currently pursuing an MBA, I integrate theoretical knowledge with practical experience to drive business strategies and optimize customer service delivery. A background in finance provides a solid foundation in financial management and business operations.

Skills: Proficient in CRM software such as Salesforce, and adept at utilizing technology to streamline operations and enhance customer interactions. Certified in food hygiene, first aid, and customer service training, ensuring adherence to high standards of safety and service excellence.

Interests: Beyond work, I maintain an active lifestyle through football and gym workouts. Fluent in English and adaptable to flexible schedules, including evenings and weekends, I am committed to delivering results and contributing effectively to team success.

With a robust background in hospitality and customer service management, I bring extensive experience in delivering exceptional customer experiences and optimizing operational efficiency. My career journey has been shaped by roles where I've excelled in ensuring top-tier service and fostering strong client relationships.

As a Restaurant Waitress at Pearls Peri Peri in Walsall, I played a pivotal role in maintaining a welcoming environment, managing reservations, and ensuring seamless dining experiences. I thrived in resolving customer inquiries promptly and collaborating effectively with kitchen and service staff to deliver outstanding service.

My tenure as Customer Service Director at Dazzle Vogue in Lagos, Nigeria, further honed my leadership skills. Here, I led a team in managing customer inquiries, developing effective customer care strategies, and promoting fashion products. I implemented market research initiatives to align our offerings with customer preferences, thereby enhancing overall satisfaction and fostering customer loyalty.

Prior to this, as a Customer Service Advisor at Teefag Communications, I gained valuable experience in providing personalized assistance to customers, addressing inquiries, and recommending products based on customer needs. This role sharpened my communication skills and deepened my understanding of effective customer service practices.

Currently pursuing an MBA, I integrate theoretical knowledge with practical insights to drive business strategies and optimize service delivery. My academic background in finance from the University of Lagos provides a strong foundation in financial management and strategic decision-making.

Proficient in CRM software and certified in food hygiene, first aid, and customer service training, I uphold rigorous standards of safety and service excellence. Beyond work, I am passionate about staying active through football and gym workouts, reflecting my commitment to personal well-being and maintaining an energetic approach to life.

I am eager to leverage my diverse background and skills to contribute effectively to your organization's goals and initiatives. Let's connect to explore how my experience and dedication can add value to your team.

My educational background includes a Bachelor of Science in Finance from the University of Lagos, which provided me with a solid foundation in financial principles and analysis. Currently, I am pursuing a Master of Business Administration (MBA) at Ulster University, where I am enhancing my strategic management skills and gaining insights into business operations and leadership. These academic pursuits complement my practical experience in hospitality and customer service management, equipping me with a comprehensive skill set to drive organizational success and innovation.