Adam Crowe

ROFESSIONAL EXPERIENCE

Head of Circular Living Standards             WRAP (NGO)                                                      Jun 2024 – Present

Leading creation of standards and a global certification scheme supporting circular economy objectives:

 Established WRAP as a recognised ISO-compliant certification scheme owner

 Designed and implemented scheme governance, technical committees, and QMS infrastructure

 Developed a 3-year financial model and costed budgets for long-term sustainability

 Recruited ISO-accredited CBs, created CB committee to ensure consistent & scalable delivery

 Oversaw the publication of the inaugural standard “Preloved Certified” under a fast-track timeline

Senior Operations Manager                          LEATHER WORKING GROUP               Dec 2022 – Apr 2024

Led operations, global audit programme management, and member engagement for a sustainability-focused certification scheme:

 Mapped scheme framework against ISO 17065 & ISO 17067 and developed compliance roadmap

 Designed global auditor training and competence framework covering 20+ auditors

 Implemented a QMS transformation and launched SOP overhauls to elevate ISO compliance

 Directed continuous improvement project to enhance service quality and stakeholder satisfaction

Certification Consultant                          CERTI-FI SCHEMES Ltd              Aug 2022 – Dec 2022 (FTC)

Developed renewable energy certification scheme for ISO 17067 compliance and UKAS approval:

 Delivered full GAP analysis of existing documentation against ISO 17067

 Drafted an ISO 17065-compliant scheme including standards and all supporting documentation

 Led engagement with CBs and UKAS to ensure pragmatic, audit-ready scheme delivery

Certification Director                                           MCS SERVICE COMPANY Ltd                           Apr 2020 – May 2022

Directed the UK Government-backed certification scheme for domestic renewable energy, managing relationships with ISO-accredited CBs, consumer codes, UKAS, BEIS, OFGEM, and industry contractors

 Delivered Scheme Framework overhaul to align with ISO 17065 and drive CB performance

 Convened Scheme Committee, enabling stakeholder governance and impartiality oversight

 Negotiated new CB licence agreements with SLAs & KPIs, to enhance accountability and compliance

 Built and led the internal audit/surveillance function, delivering ISO 17020-compliant inspection activities

Business Manager                                          VPS TRANSOIL                                                      Sep 2019 – Mar 2020

Managed a £3M ISO-certified testing laboratory serving global energy sector clients.

 Implemented in-house audit programme to ensure ISO 9001 & ISO 14001 accreditation

 Led ISO 17025 readiness project, delivering compliance roadmap and digital transformation through LIMS implementation

Assistant Director – Cord Blood               ANTHONY NOLAN CHARITY              Mar 2019 – Sep 2019 (FTC)

Directed operational reform of laboratory QMS for blood tissue typing and cryo-storage programme.

 Delivered strategic QMS white paper and process improvement to align with ISO 17025 and GLP

 Introduced KPIs and overhauled team structure to boost efficiency across remote collection teams

Business Unit Head                                          ELEMENT WARRINGTONFIRE                           Aug 2016 – Sep 2018

Directed ISO 17065 certification & ISO 17020 inspection operation with £7.5M turnover & 50+ personnel:

 Restructured field-based audit and inspection teams with robust KPI tracking to enhance service

 Managed UKAS relationship, internal audit programme, and systematic non-conformance close-out

 Drove operational and financial performance, improving customer satisfaction, revenue and EBITDA

Operations Manager                                          SGS BASEEFA                                                     Aug 2014 – Aug 2016

Led a globally respected ISO 17065 CB & ISO 17025 laboratory with £5M turnover and 35 personnel:

 Spearheaded digital business systems transformation project, enhancing audit programme delivery, operational efficiency, and customer satisfaction

 Primary lead for UKAS engagements and internal audit resolution

MSc Aquatic Resource Management, King’s College London

BSc (Hons) Environmental Biology, Manchester University