Adam Rodrigues

Forward-thinking and accomplished leader with extensive experience in system support analysis, project management, process improvement, and operational excellence. Ability to develop and implement data quality metrics, highlight issues/problems, and identify potential opportunities/prospects. Excel at gathering information and translating requirements into straightforward functional specifications. Well-versed in spearheading business-critical projects, documenting business solution designs, and updating policies/procedures. Instrumental in training and empowering cross-functional teams to achieve desired outcomes. Adept at building and strengthening professional relationships at all levels. Possess strong understanding of Agile business analysis and project management approaches.

Project Manager

Spearheaded large scale technical projects across business within time and cost constraints. Leveraged effective communications and diplomacy skills to engage with all stakeholders and attained desired project outcomes. Interacted with customers and suppliers to maintain professional relationships, whilst confirming compliance with internal governance and external legislation. Delivered exceptional leadership to wider project team and deployed project management tools, techniques, and practices. 

• Improved skills in using Microsoft project and excel efficiently.
• Oversaw development and execution of new monitoring software. 
• Monitored integration of new equipment to replace legacy ones and sustain data centre closures. 
• Carried out large migrations of 100K+ customers from legacy equipment to latest technology.

Business Analyst 

Managed several projects in challenging environment and conducted analysis across multiple teams and business functions. Deployed new self-serve order process for leading product and transformed outdated manual systems with fully automated process and self-validation and Application Programming Interfaces (APIs) to suppliers to optimise cost and quality. Co-ordinated with business users, end-users, technical teams, and wide business. Developed current and future state process models. Attained experience in utilising Jira, ITSM, and Confluence for requirements management as well as Microsoft Visio, Lucid chart, and other software for business process modelling. Monitored development lifecycles within agile environment through Sprint, Kanban, and Lean Start-up. Employed excellent use of KPIs to monitor performance, highlight risks, and recommend change. 

• Designed numerous new automated ordering systems across business.
• Executed new major service outage process and steered formulation of systems.
• Employed new return merchandise authorisation process and system development.
• Carried out analysis for customer migrations on large scales and new mobile 4G service introduction.
• Created new customer relationship management systems and new ID/V system for GDPR legislation changes.

Operational Efficiency Analyst

Executed removal of Non-Value Add (NVA) under direction from six sigma users. Uncovered and mitigated risks and issues for projects and change management. Oversaw continuous improvement implementation for current processed and systems. Acquired experience in utilising Salesforce and other CRMs. 

• Developed and delivered training to improve customer contact management.
• Assessed data on customer contact reasons to increase customer satisfaction.
• Managed large data set for customer contact management and served as subject matter expert to advise business solutions.

Axelos Prince2 Agile 

Bywater Lean Leader and Practitioner 

BCS Diploma in Business Analysis

BSc (Hons) Finance with Operational Research and Management Science