Adedamola Adegoke

First City Monument Bank Plc. (FCMB)           

Consumer Risk Management – (Consumer Collections and Recovery)                                                                 

Position:   Regional Coordinator

                   Consumer Collections South West Region.            May. 2019 - Till Date                                                                               

Plot 3, University of Ibadan/Secretariat Road, Bodija Extension, Ibadan, Oyo

DUTIES:

• Notify customers of their overdue payments and accounts by telephone, mail and continue the notification process if reply is not received.
• Resolve collection issues by making payment arrangements by telephone or visit
• Recommend legal action or realization of security in cases where payment is not forthcoming including referrals to co-operative department.
• Answer correspondence, prepare reports and maintain records and files related to collection work

First City Monument Bank Plc. (FCMB)           

Consumer Risk Management – (Consumer Collections and Recovery)                                                           

Position: Zonal Coordinator, Consumer Collections and Recovery, 

                S/West 2 Zone (Ogun/Ondo/Osun and Ekiti)       Feb. 2015 - May 2019                                                                               

5, Bishop Fagun Road, Off Ado/Owo Road, Alagbaka, Akure Ondo State

DUTIES:

• Recommend solutions to customers to bring delinquent accounts by suggesting payment plans
• Daily interaction with customers to determine payment on delinquent accounts and set up modified repayment plans.
• Preparing month end spreadsheets using MS Excel to keep the branches informed of delinquent accounts that were active and those that will move to NPL stage on all products i.e. Salary Plus, Credit cards, Home Loans, Master Card, Fast Cash and other bank’s products.
• Analyzing all accounts and execute all processes to recover debt including letters, phone calls and skip tracing for customers that are not reachable.
• Tackling late payment 
• By chasing customers that are approaching the payment deadline by sending overdue payment reminders
• Identify genuine reasons for non-payment and proffer resolution straightaway.

RESPONSIBILITIES:

• To ensure that monies are collected on time and minimize the incidence of non-paying accounts.
• Monitor accounts on a daily basis and identify outstanding account receivables
• Investigate historical data for debts and bills and take actions in order to encourage timely payments
• Process payments and refunds and contact clients and discuss their overdue payments and proffer an easier way to resolve.
• Prepare and present reports on collection activities and progress
• Supervise and mentor the South West team of approximately 6 field agents working in recovery area and establish strong working relationships with staff supervision and support
• Manage communication with all customers to ensure payments and evaluate all expire accounts and maintain accurate records for same.
• Monitor all customer service calls and ensure completion within required timeframe and ensure compliance to all policies and procedures.
• Maintain relationships and contact all customers through telephone calls and if required with notices and provide all updates for customers and manage all portfolio for clients.
• Conduct a daily review of the region’s position and advice on the progress of recovery of all loans in arrears as per recovery policies.
• Monitor recovery activities in all branches within the region in line with recovery policies
• Ensure that the management is informed immediately of any challenges, system issues or customer difficulties that may be experienced on a daily basis.
• Take actions in order to encourage timely payments by managing delinquent accounts at 90, 180 and 360 days past due. 
• Coordinate with all team members to resolve all cash application issues and identify root causes for non-payment.
• Manage all communication for all overdue accounts and investigate all customer complaints and resolve all issues.

• University of Sussex, Falmer Brighton, United Kingdom

M.Sc. (Advanced Computer Science)                           In View

• Lagos State University, Lagos State Nigeria

B.sc (Hon) Computer Science                                            2012