Aimee McKay

I am a dedicated and results-driven professional with a strong background in financial services. Over the years, I have cultivated a skill set that combines expertise in financial dispute resolution, regulatory compliance, and customer experience management. My experience includes successful team leadership, ensuring adherence to industry regulations, and consistently meeting and surpassing performance metrics. I am passionate about delivering exceptional customer experiences while upholding ethical and regulatory standards. I am confident that my background and skills make me a valuable asset to any organization seeking a dedicated and customer-focused professional

My experience includes successfully managing a small team of ten individuals for six months. During this time, I ensured that my team not only adhered rigorously to FCA regulatory rules and compliance but also consistently met and exceeded Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This achievement reflects my leadership and organizational skills, as well as my ability to maintain a high level of service quality in a regulated environment.

Furthermore, my experience has fostered a deep understanding of regulatory compliance, which is crucial in maintaining ethical and customer-centric practices. I am confident that my background in resolving financial disputes, coupled with my passion for enhancing customer satisfaction and proven leadership in a regulatory context, make me an ideal candidate to lead and optimize customer experiences in any organization.

Advanced highers

Maths - B

English - A

Spanish - A 

Tech And Graphics - A

History - B