Akash Kumar

2017 - 2019

Associate

DHL, Chennai (2017 - 2019)

• Assisted customers in the United Kingdom who have questions about their import tax invoices, and we help them understand the computations if necessary
• information is provided to customers about the status of their shipments and, if necessary, relocate deliveries
• Addressed 50+ email queries per day from customers about incorrect invoicing
• Facilitated 100 tele-payment transactions via credit card per week from customers
• Assisted in the collection of payments for the Top 30 accounts within the due date
• Handled 80 inbound calls per day to resolve customer queries
• Co-ordinated recovery of cash from 100+ dunning accounts within 6 months
• Collaborated with the payment remittance team every week to identify missing remittances and contact customers to procure the details
• Collected overdue monies from 85 delinquent accounts within 3 months

Achievements
• Spot award for the highest collection percentage for the month of February 2018

Maersk Global Service Center, Chennai

Process Expert (2019 - 2022)

• Assisted in the completion of the manifest from the United States to other nations, As well As shipments from other countries to the United States
• Military, non-military, food aid, projects, and Government of Israel Shipments are among our clientele.
• Manifestation will be based on the shipping instructions provided by the customers
• Customers' bills of lading will be issued on schedule, allowing for the safe release of the container from the import side.
• Proactively customers are alerted about country-specific restrictions and asked to resend a revised shipping instruction that adheres to the limitation for the BL to be issued (Bill of lading)
• Customers will receive destination release upon request and based on country requirements.
• Corrected the bill of lading if the customer's address, destination, description, gross weight, or cubic ft value changes.
• Urgent requests from stakeholders are attended to on time

Achievements

Sparkle for the month of July 21

• Sparkle for the month of August 21

• Sparkle for the month of January 22

Maersk Global Service Centre, Chennai (2022 - 2023)

Senior process expert

*Assist with the detention and demurrage invoices sent to the customer
*Helping the customer with all the calculations related to the reason why we have charged with detention and demurrage

*In a few cases, raise a wavier request to the customer if the invoice is incorrect
*Coordinating with other teams such as filing, invoicing, and vessel reconciliation, and checking the reason why the customer invoice has been triggered incorrectly
*A prompt response has to be given to the customers so that the validated invoice does not get re-disputed
*More than 50 Plus logistics related tools are used to help the customer with exact response