Alastair Stewart

I’m an accomplished Head of Commercial Operations with a passion for driving growth and optimizing operational efficiency. Over the course of my career, I have developed expertise in strategic planning, product innovation, and IT systems integration. I am skilled at managing large-scale projects that require both technical and commercial insight, ensuring seamless operations across diverse sectors. My experience spans across managing cost-saving initiatives, optimising supply chains, and ensuring regulatory compliance. I have a proven track record of increasing sales through data-driven decisions and cross-functional collaboration.

As Head of Commercial Operations at National Bingo Game Association Ltd & Meeron Ltd, I led the development of strategic plans to align hardware, software, and product content, ensuring seamless integration across 370 venues for live gameplay. I successfully launched and evaluated key products like the National Bingo Game and National Live, driving increased engagement and sales. I managed the transition of 120 venues from MPLS to FTTC and led the expansion of operations into Northern Ireland, ensuring compliance with licensing and export regulations. By insourcing two call centers and establishing a Game Control hub, I streamlined operations, delivered cost savings, and improved service delivery. I regularly presented updates to the Board and key stakeholders, driving growth and innovation across the business.

●  Led an industry-wide network project, enabling new games in retail and online environments.

●  Achieved substantial cost savings of over £1M annually by optimising supply chain and expanding into new markets.

●  Procured IT hardware and software under budget, resulting in 35% network cost reduction.

At Mecca Bingo Ltd, I played a key role in revamping the main revenue stream across 97 sites and online platforms in the Rank Group Gaming Division. Leading a team of 5, I implemented strategic initiatives that improved product offerings and customer experience. I trained over 1,000 colleagues, conducted follow-up visits, and provided ongoing retraining to ensure consistent performance. By analysing customer insights from Monitor Groups, Empathica, and Net Promoter, I identified opportunities to enhance our products and expand our customer base. Additionally, I spearheaded the implementation of a standardised company brand product plan, introducing innovative games that incorporated music and digital creative elements, driving engagement and boosting revenue.

Post Graduate Diploma in Multi-Site Leadership & Strategy (69.7%)