Alena Sak

Dear Sir/Madam, 

   Throughout my NHS career, I have successfully developed transferable skills from helping patients with their queries to team supervision. I have a great knowledge of the procedures and booking protocols, referrals, and waiting lists, how to communicate information, create Medicine Administration Records, and train HCAs on administering medication. 

My AMSPAR Medical Terminology course and  ECDL Advanced Safe Handling and Administration of Medication Certificates gave me a deep, practical understanding of patient pathways. I have vast experience working with EMIS, RIO, IPM, ICM, Bluespier, and Lightbox patient systems, databases, and reports, plus leading a team of people involved in the project effectively.  This proved to be an exceptional opportunity to work as part of a team and independently. 

   In my current position, as a Research Office Coordinator, I act as an Executive Assistant to the Director of Research and Consultants. I manage diaries, organize agendas, circulate minutes, book rooms, and arrange clinic lists and patient appointments. I have a solid comprehension of elective and non-elective patient RTT pathways, and I am capable of dealing with both patients' and consultants' queries with a meticulous eye for detail. I was involved in the training and supervising of admin assistants and temporary bank staff.  I work exceptionally under pressure and know how to motivate others proficiently.

I am looking for an opportunity to advance in my career, and I’d love to meet with you and discuss my application in further depth.

• Departmental Support: Assist consultants with daily administrative tasks, managing schedules, and ensuring smooth operation within the department.
• Patient Record Management: Update and maintain patient records with a strong emphasis on confidentiality and adherence to data protection regulations.
• Invoicing Process: manage invoices efficiently, liaising with relevant departments to ensure accurate and timely payments.
• Communication: Facilitate effective communication within the department, ensuring prompt relay of messages and information. Interacting with a variety of individuals which may include patients, customers, referring physicians, medical records, imaging, lab teams, etc. to ensure providers receive all necessary information to meet the needs of the patient.
• Excellent interpersonal skills, with the ability to interact professionally with high-net-worth individuals. With proof of experience, able to navigate multiple systems simultaneously and deal with service and patient enquires without consultation.
• Team management: decision-making, time-management, problem-solving and ability to organize and coordinate team members to execute tasks against a common goal. 
• Referral management, waiting list management, and audio typing experience. I have working knowledge of elective and non-elective patient RTT pathways, and medical terminology and am able to deal with both patients' and consultants' queries with a meticulous eye for detail. Dictate.IT, typing speed – 60+ wpm. 

AMSPAR Medical Terminology and clinical procedures