
Alfie Sexton
Customer Service / Support
About Alfie Sexton:
Strategic and driven E-commerce coordinator with over 3 years of experience in the fashion retail and resell industry across retail store management, logistics, and cross-functional team leadership. Proven track record of streamlining processes, promoting operational excellence across multiple teams, and managing retail teams to hit sales targets in fast-pace environments.
I am passionate about fashion, with a keen interest in functional sportswear clothing and footwear. I have been a sponsored skateboarder for almost ten years, and was a sponsored BMX racer as a young teen. The community and culture surrounding these sports, as well as the need for functional clothing while maintaining style, have been massively important to me when curating my own aesthetic.
In my spare time I enjoy lifestyle photography, drawing inspiration from these subcultures, capturing real-life moments.
Experience
E-Commerce Coordinator – Original Garms Ltd (OG Kicks)
Brighton | January 2025– Present
Company Type: Luxury independent exclusive sneaker and streetwear retailer.
- Have full responsibility for end-to-end operations including sourcing, cleaning, photographing and editing, listing inventory, and fulfillment, for the entire ‘Pre-loved’ section within the business.
- Work alongside multiple buyers to maintain a curated selection of ‘pre-loved’ trainers for both the website, and our London Soho store.
- I am a fully trained professional shoe cleaner and restorer, and have trained and now manage two apprentice shoe cleaners who work within the business part time.
- Oversee online order fulfillment and warehouse management, ensuring the fulfillment and customer service teams maintain effective and consistent communication.
- Responsible for overseeing the analysis of stock levels in all our locations, arranging internal stock transfers and liaising with courier services to ensure that said transfers are executed.
Key Achievements:
- Scaled weekly production times for the ‘Used’ sector by 180% resulting in potential £10,000 weekly revenue increase.
- Presented and executed the implementation of ‘Thank You’ cards included in all online orders, as an effort to improve overall customer experience.
Store Manager – OG Kicks
Brighton | December 2023 – January 2025
Company Type: Luxury independent exclusive sneaker and streetwear retailer.
- Oversaw daily store operations, including team member briefing and task delegation, opening and closing procedures, and cash management.
- Ensured all online orders had been processed, packed and dispatched on a daily basis.
- In conjunction with the Head of Operations, ensured all customer communication was dealt with promptly and effectively.
- Held weekly management meetings with CEO and Head of Operations to assess current market conditions, set targets, and analyse sales data to identify opportunities for growth and improvement.
- Solely responsible for the processing of all ‘Pre-loved’ footwear on the website and in-store. I created this role and presented it to the CEO, using my experience as a professional shoe cleaner and restorer, as an opportunity to scale our pre-loved sector within the business by internalising every aspect from purchase to sale.
- Founded a shoe cleaning business, alongside the CEO of OG Kicks. Operating in both London and Brighton.
Retail Assistant – Size?
Brighton | July 2022 – June 2023
- Responsible for customer service, as the first point of call for all customers that came through the door. Assisting when necessary and constantly striving to enhance the customers shopping experience.
- Store maintenance, including ‘facing-up’ the shop floor before opening and ‘standardising’ the shop floor after closure. Maintaining the visual appeal expected by Size?.
Education
University of Brighton - (September 2020 - June 2023)
Bachelor of Arts Degree - Globalisation: History, Politics, Culture
Second Class Honours, 2:2
A-LEVEL - (June 2019) King’s Academy Bay House Sixth Form, Portsmouth, PO122QP
- 3 X A-Level Certificates
- English Language, Government and Politics, and History
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