Ali Ahmed

Looking for a new role in Dubai or Abu Dhabi, I've been working as a Desktop Support Analyst for over 8 years. I've worked Abroad on Projects such as Office Moves, Mailbox 365 Migration. Desktop to Laptop. i've also worked on smaller projects such as getting all users from one domain to another.  Proven ability to multi-task, effectively determine priorities and meet SLA's. Proven analytical, troubleshooting and problem- solving skills. I am a point of contact for Service Desk and the Desktop Support team. I stay calm and professional when working regardless how challenging it maybe. I keep my composer at all time.

Mailbox Migration – on Premise to 365

Office Move

Moving Customers from Desktop to Laptop

Snap Deploy - Creating a Master Image to deploy on all Laptops Globally

Audit

Escalation Point for the team

JIRA / ServiceNow

Windows 10 / MAC / Printers / Papercut

Patching Switches / Ports

Creating knowledgebase articles

Imaging Desktops / Laptops,

Bitlocker, MCAFEE Drive Encrption

Data backup and Restore

Mimecast releasing / tracking Emails

Duo Mobile Administrator

Redbox – Call Recorder

Lifesize / Cisco Room

Azure administration – Creating Accounts, Distribution Groups, Shared mailbox, Reviewing Logs

Active Directory – Administering Accounts, Creating Security groups

Working with HR -Onboarding New Starters, Off boarding Leavers, Account Activation, Deactivation

SUN IPOS – Entering Purchase order

Powershell

OKTA Verify Administration

Managing Bespoke applications

Salesforce

Packaging Applications

I am MCSE Qualified, 

I have a Application Analyst City and Guilds Level 3 Qualification, 

I have a BTEC National Diploma in Electrical Electronics Engineer with Distinction, Distinction, Merit.