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Ali Hassan

Ali Hassan

Service Desk Analyst
Nelson, Pendle District, Lancashire

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Services offered

I’m a dedicated and detail-oriented Service Desk Analyst at DXC Technology, committed to providing top-notch IT support to ensure seamless operations for our clients. With a solid background in troubleshooting, I excel at quickly diagnosing and resolving technical issues, always prioritizing effective communication and user satisfaction. Known for my meticulous approach, I take pride in thoroughly investigating each issue to deliver efficient, lasting solutions.

In my role, I continually seek ways to enhance my technical skills and stay current with industry best practices, viewing each interaction as an opportunity to learn and improve. My focus on diligence and reliability has allowed me to build strong relationships with both clients and colleagues, and I’m driven by a commitment to uphold the high standards that DXC Technology is known for.

When I’m not at my desk, I’m likely studying new certifications, reading up on emerging tech, or brainstorming ways to refine our support processes, always aiming to contribute positively to DXC’s reputation for excellence.

It support
Service desk analyst
Approximate rate: £ 15 per hour

Experience

Throughout my career as a Service Desk Analyst at DXC Technology, I've developed a strong foundation in troubleshooting, user support, and technical issue resolution. I handle a wide range of service requests, from basic connectivity issues to more complex system configurations, ensuring clients experience minimal downtime and maximum productivity. Known for my attention to detail and problem-solving abilities, I regularly receive positive feedback for my fast response times and clear, effective communication.

In addition to my core responsibilities, I've contributed to process improvement initiatives, reducing ticket resolution times by implementing best practices and streamlined workflows. I've also taken on mentoring responsibilities, helping onboard new analysts and guiding them through the intricacies of service desk protocols and troubleshooting techniques.

Education

Computer Science Degree 

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