Alicia Taylor

Hi, My name is Alicia. I am an Event Planner currently working at the Waldorf Hilton London. I have a passion for producing events from small private dinners to large conferences and corporate buyouts. I also work with our operations team delivering exceptional guest experience throughout the duration of the guests journey. I love to play Water-polo outside of work and am an avid Formula One supporter.

Event Planner - 2 Years - The Waldorf Hilton London 

• Orchestrate high-profile events for up to 900 guests with budgets reaching £1 million, delivering
  comprehensive planning and VIP Logistics
• Create detailed function sheets and coordinate cross-departmental briefings to ensure seamless
  execution of corporate conferences and private receptions.
• Partner with clients to transform concepts into exceptional events, providing creative solutions
  while managing entertainment, AV and decor relationships.
• Leading department meetings and event briefings to ensure all details are communicated to the
  right departments.
• Coordinate travel and accommodation for event guests, high profile individuals, VIPs, and
  speakers.
• Drive continuous improvement through post-event analysis, client feedback collection, and
  implementation of refined processes for future events.

Conference and Events Operations Assistant -  1 Year 5 months - The Waldorf Hilton London 

• Coordinate with vendors, ensuring event requirements are met.
• Oversee event setup and tear down, ensuring equipment functionality.
• Managing events up to 900 guests and leading a team of 30 in-house and agency staff members
  ranging from conferences to receptions to seated dinners etc. Ensuring all team members are
  fully briefed on the event plan.
• Orchestrate comprehensive event operations, ensuring seamless equipment management and
  real time problem resolution while maintaining rigorous health and safety standards.
• Foster strong partnerships with internal teams and external companies, facilitating smooth event
  execution through proactive communication and strategic resource allocation.

Receptionist - 1 year - Hilton Garden Inn Silverstone 

•  Streamlined guest check-in procedures and optimized room allocation strategies, leading to
  enhanced guest satisfaction and maximized occupancy rates.
• Taking all enquiries in person, on the phone and via email, assisting all guests with special
  requirements.
• Ensuring maximum room occupancy and up-selling of hotel services.
• Created our package system for any special occasions being celebrated in the hotel
• Responsible for managing customer complaints and providing solutions to improve their
  experience.
• Managed the VIP suites and hospitality boxes during the hotel’s first British Grand Prix

A Levels - Northampton School for Boys Sixth Form - 2019-2022

• A Level Geography
• A Level English Language
• A Level Politics