Alisha Anderson

A conscientious third year university student studying Accounting and Finance who never failed to meet an assignment deadline studying at the University of Derby. Aiming to leverage my accounting and finance skills to obtain at least a 2:1 in my grades and secure a job as part of a reputable accounting team. Ability to critically think and implement ideas. Exceptionally skilled and dedicated to delivering extraordinary customer service through professionalism and enthusiasm. 

Flight Attendant, May 2012 - December 2016

Qatar Airways- Doha, Qatar

▪ Greeted passengers as they entered the aircraft and showed them to their seats.

▪ Attended refreshes and training sessions in customer service, food and beverage, conflict resolution tactics and safety procedures to keep all requirements and procedures.

▪ Clearly explained and demonstrated safety and emergency procedures to passengers prior to take off and landing.

▪ Served beverages and food items in the first and business class cabins. 

▪ Answered passengers’ questions and efficiently provided solutions to issues arising during flights.

▪ Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environment.

Hotel Receptionist, March 2011 - September 2011

Spanish Court Hotel- Kingston, Jamaica

▪ Manned incoming telephone calls, handling general enquiries and requests or redirecting callers to relevant departments and rooms where necessary.

▪ Maintained a clean and tidy reception area, ensuring consistently positive customer first impressions. 

▪ Presented accurate final bills to guests upon check-out, processing payments within 120-seconds timeframe to minimise delays.

▪ Liaised with managers to maintain smooth day-to-day operation, ensuring guests received seamless service to facilitate repeat business opportunities.

Hotel Receptionist, September 2009 – February 2011

Courtleigh Hotel and Suites- Kingston, Jamaica

▪ Managed hotel bookings and enquiries accurately and efficiently for continues customer satisfaction.

▪ Handled customer payments and basic accounts safely and securely, processing in line with the hotel’s policies.

▪ Collaborate closely with Front Office Supervisor, communicating any issues and requirements for a smooth shift turnaround.

▪ Improved positive customer service ratings by 5% in a 6-month timeframe through continued excellent service and care.

Front of House Team Member, May 2009 – September 2009

Disney All-Star Hotel- Orlando, Florida

▪ Greeted guests in a pleasant and positive style on arrival and directed them to check-in and receptions area.

▪ Promoted current offers through creative promotional displays and verbally.

▪ Adhered to quality expectations and standards.

▪ Resolved complaints from guests by listening to issues and notifying the floor manager.

Derby University third year student- 2019-2024