Allie Waghorn

I am a self motivated administrator/manager with experience in various sectors.

ALLIE  WAGHORN

23 Brewer Mead, Chippenham, Wiltshire, SN15 3FB

PROFILE

A determined & challenge driven Administration/Service Support Officer/Office Manager with experience of selling, initial set up and ongoing management of service contracts and daily management of a regional branch with a field-based team of engineers.  Experience of working in farm business consultancy, weighing machine, import & export and Insurance industries.

EMPLOYMENT RECORD

February 2021 – present                    Mobius Technology Ltd, Chippenham

Customs Manager

April 2020 – January 2021                  Brignall Opticians, Chippenham

Opticians Receptionist

August 2010 – February 2020            WhiteAvon Limited, Kington Langley

Office Manager

July 2009 – August 2010                     The Lansdowne Surgery, Devizes

Receptionist

May 2000 – 2009                                Avery Weigh-Tronix, Chippenham

Service Support Officer

January 1998 – April 2000                  The Angel Hotel, Chippenham

Kitchen Assistant

July 1986 – September 1997              The Insurance Centre, Malmesbury

CAREER EXPERIENCE

Mobius Technology Ltd employed as Customs Manager; responsibilities & duties have included:

Customs Manager Duties:

• Generation of import/export customs declarations
• Weekly invoicing of customers
• Managing Customs Team, holidays, work rotas
• Quoting and administering new customer applications
• Time sensitive delivery of documents for the food industry

Brignall Opticians employed as an Opticians Receptionist; responsibilities & duties have included:

Opticians Receptionist Job Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.

• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

• Ensures availability of optical information by filing and retrieving patient records.

• Protects patients' rights by maintaining confidentiality of personal and financial information.

• Maintains operations by following policies and procedures, reporting required changes.
 

WhiteAvon Limited employed as Office Manager, recent responsibilities & duties have included:

Daily Office Management

• General admin
• Administration of consultant emails
• Report preparation
• Accounts input and invoice generation
• Office banking
• Office accredited first aider
• Despatching & receiving of supplies from both internal & external customers
• Daily running of the administration office.
  • Dealing with all internal telephone calls
  • Outbound calls liaising with customers, consultants and government bodies

People and Performance Management

• Chasing outstanding purchase orders and scheduling consultant diaries
• Producing performance related reports from our Farm Accounts software
• Managing consultants holiday & sickness records

The Lansdowne Surgery employed as a receptionist, responsibilities & duties have included:

Medical Office Receptionist Job Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, reporting required changes.

 
Avery Weigh-Tronix employed as a Service Support Officer, recent responsibilities & duties have included:

Daily Branch Management

• Deputised for service manager when off site (approx. 2-3 days per week) or on leave.
• Daily monitoring of preventative maintenance visits & calibrations of scales.
• Sole responsibility for nationally managing all MOD calibrations, involved in the original process set up and ongoing management of it.
• Taking details & raising breakdown calls from external customers via a centralised team, 
• Despatching & receiving of supplies from both internal & external customers
• Stock inventory management for engineer’s team.
• Daily running of the administration office.
  • Dealing with all internal telephone calls
  • Outbound calls liaising with customers, engineers, and other service teams.
• Liaising with professional bodies, i.e., trading standards
• Branch accredited first aider.

People and Performance Management

• Managing daily work schedules for a team of 13 engineers, reallocating work to cover breakdowns and sickness.
• Chasing outstanding purchase orders and scheduling engineers to attend sites to carry out authorised work.
• Producing performance related reports with respect to engineering team members.
• Monitoring of engineer and vehicle tracking via Cognito GPS to optimise time and territory management.
• Input of weekly timesheets for a team of 13 engineers.
• Managing engineer’s holiday & sickness records
• Fleet car management. 

Contract Management

• Preparation of quotations for maintenance service contracts and repairs.
• Authority to sanction discounts to remain competitive in the marketplace.
• Setting up & managing new contracts 

Insurance Administrator

SOFTWARE SKILLS

Microsoft Office - Word, Excel, PowerPoint

Outlook,

Quickbooks Accounts

EDUCATIONAL QUALIFICATIONS

BTEC Diploma in Business Studies

First Aider qualification

Level 4 Certificate in Advanced Customs Compliance

HOBBIES & INTERESTS

Socialising with friends

Jewellery making

Walking, enjoying the countryside with my dogs

REFERENCES

Available on request

Educated to CSE level.