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allison Bourne

allison Bourne

Customer relations manager

Customer Service / Support

Bristol, Bristol

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About allison Bourne:

I currently work for Integral, responsible for complaints and quality as well as supporting team leaders with HR issues and Coaching etc.  I have vast experience of complaint management and setting up complaints systems as well as managing teams in a call centre environment.  I have recently designed and delivered training for and outsourcing project in Manila.  The Bristol office will be closing shortly and I am therefore looking for a new exciting role.

Experience

I have managed a call centre with in excess of 100 advisors for TV Licensing, then managed two GP reception teams spread across 2 surgeries then moved to Integral helping to manage the contact centre and set up complaints and quality systems to monitor across the business.  My role also involved dealing with HR issues, recruitment and supporting team leaders.

Education

ISM Certificate in Supervisory Management
NVQ level 3 in Management studies
ITD Certificate in Training and Development
NVQ Assessor Award

National Examination Board of Supervisory Management including:
                                                         Finance

                                                         Law

                                                         Marketing
                                                         Management Theory
                                                         Communications
                                                         Information Technology                                                         

Royal Secretarial Association Touch Typing
BTEC National including:
                                                          Law
                                                          Economics
                                                          Accounts
                                                          Business Admin
                                                          Information Technology
                                                     
‘O’ levels – Maths, English, History, French, Geography, English Literature, Physics.

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