Amanda Algie

A highly motivated individual most recently employed in a fast-paced challenging, Call Centre environment. Always going above and beyond to provide a professional service. Gained excellent communication skills throughout my career, with the capacity to make effective decisions and build good relationships within the workplace. Currently seeking new opportunities to develop new skills and perfect on my existing ones.

Work History

Customer Service Advisor                           Fife Council                                        October 2023 – March 2024

• Managed inbound calls, helping service users complete online forms
• Assist customers with a variety of different queries and requests
• Handled homeless calls from people in crisis situations, handling callers individual situations with sensitivity and empathy
• Used Genero, HL1 Software systems 

Call Centre Agent                                                           Vericall                                               March 2023 – March 2023

• Managed inbound calls relating to customer queries
• Resolved a wide variety of issues with their accounts
• Handled customer complaints in a professional manner

Employability Participant                                           JETS programme                                 August 2022 – February 2023

• Attending workshops on various subjects from effective job searching to interview skills and various other employability skills

Production Operator                                                         MOWI                                             September 2015 – April 2022                                                                                                                                                                          

• Responsible for adhering to company standards relating to handling fish
• Great level to detail when inspecting final product to ensure high quality standards were met
• Effectively working under pressure and was a top performer, by completing 300-400 fish boards per hour
• Able to adapt to constant changes and undertake different roles and work hours as required by the business
• Always complied with all health and safety regulations

Work Placement                                                             West Fife Enterprise                          March 2015 – August 2015

• Provided cover for main reception desk by answering calls
• Managing incoming and outgoing mail and helping with photocopying 
• Completed IT, English, and Math qualifications

Volunteer                                                                            The Salvation Army                          August 2013 - February 2015 

• Assisting customers at the till and with their purchases
• Accurately sorting through donated clothes and other items ensuring efficiency
• Ensuring the store was neat and tidy

Education & Qualifications

MS Training, EC-PC                                                                                                                 May 2022 – August 2022

Microsoft Outlook Basic User

Microsoft Word Basic User

Microsoft Excel Basic User

Window, Files and Folders Basic User

West Fife Enterprise                                                                                                          March 2015 – August 2015

PC Passport

Skills for Customer Care – SCQF Level 4                                               

Communication in Administration – SCQF Level 4

Numeracy – SCQF Level 4                                                       

Employability Award – SCQF Level 4 

REHIS Elementary Food Hygiene                                                                                 February 2018