Amie Jobarteh

My background includes a wide range of administrative and customer facing responsibilities, I have obtained skills to work well independently in a fast paced work environment.

Key skills obtained:

• Customer Service & Client Support – managing high call volumes (up to 300 calls/day), resolving queries quickly while maintaining KPIs.
• Administrative Support – scheduling, diary management, filing and maintaining accurate records.
• Booking & Coordination – coordinating appointments, engineers and stakeholders to ensure smooth operations.
• Volunteer & Team Support – training, supporting and guiding business support volunteers.
• Organisation & Time Management – prioritising multiple tasks under pressure and meeting strict deadlines.
• Problem-Solving – handling complaints, finding solutions and maintaining customer satisfaction.
• Adaptability – working across different industries (insurance, plumbing, domestic violence charity, running my own small business).
• Tech Proficiency – using customer support systems (e.g., Zendesk, Salesforce and similar), Outlook, ExCel, Word, PowerPoint, Adobe, scheduling tools, and internal databases.

At the age of 19 I launched my own aesthetics business, an experience that taught me valuable lessons in financial management, sales and marketing as well as leadership and client engagement. My primary goal was to help customers feel cared for and more confident through the treatments I provided. I aimed to build genuine relationships, understanding each client’s individual needs and tailoring my services to achieve results that enhanced their confidence.

I am eager to progress my career in areas that build on my strengths in administration and customer-facing roles, while also expanding into marketing and business development. I enjoy supporting operations, engaging with clients and contributing to growth. I am motivated by opportunities to take on more responsibility, develop new skills and play a key role in helping a business succeed.

My background includes a wide range of administrative and customer facing responsibilities, I have obtained skills to work well independently in a fast paced work environment.

Key skills obtained:

• Customer Service & Client Support – managing high call volumes (up to 300 calls/day), resolving queries quickly while maintaining KPIs.
• Administrative Support – scheduling, diary management, filing and maintaining accurate records.
• Booking & Coordination – coordinating appointments, engineers and stakeholders to ensure smooth operations.
• Volunteer & Team Support – training, supporting and guiding business support volunteers.
• Organisation & Time Management – prioritising multiple tasks under pressure and meeting strict deadlines.
• Problem-Solving – handling complaints, finding solutions and maintaining customer satisfaction.
• Adaptability – working across different industries (insurance, plumbing, domestic violence charity, running my own small business).
• Tech Proficiency – using customer support systems (e.g., Zendesk, Salesforce and similar), Outlook, ExCel, Word, PowerPoint, Adobe, scheduling tools, and internal databases.

At the age of 19 I launched my own aesthetics business, an experience that taught me valuable lessons in financial management, sales and marketing as well as leadership and client engagement. My primary goal was to help customers feel cared for and more confident through the treatments I provided. I aimed to build genuine relationships, understanding each client’s individual needs and tailoring my services to achieve results that enhanced their confidence.

I am eager to progress my career in areas that build on my strengths in administration and customer-facing roles, while also expanding into marketing and business development. I enjoy supporting operations, engaging with clients and contributing to growth. I am motivated by opportunities to take on more responsibility, develop new skills and play a key role in helping a business succeed.

Business Administration Level 3 NVQ