Amir Abdullah Hasnine

Customer Assistance: Answer inquiries, provide product or service information, and resolve customer issues efficiently.

Order Processing: Handle orders, returns, and exchanges, ensuring accurate and timely transactions.

Maintain Records: Keep detailed records of customer interactions, transactions, comments, and complaints.

Feedback Collection: Gather customer feedback to improve products, services, and overall customer experience.

Problem-Solving: Address and resolve customer complaints swiftly, utilizing problem-solving skills to ensure customer satisfaction.

Customer Service Specialist

Highly dedicated Customer Service Specialist with over [X] years of experience in delivering exceptional support and building strong customer relationships. Proficient in handling a high volume of customer inquiries and resolving issues efficiently, while maintaining a positive and professional demeanor. Skilled in using various customer service software and tools to accurately process orders, manage accounts, and track customer interactions. Known for excellent communication, problem-solving abilities, and a commitment to enhancing the overall customer experience. Thrives in fast-paced environments and consistently meets or exceeds performance goals.

Delivered high-quality service to guests, ensuring a memorable and pleasant dining experience.

Trained new staff members on the hotel's service standards and protocols, promoting consistent service quality.

Monitored inventory levels of dining essentials and reported shortages to management, ensuring timely restocking.

Maintained a professional and approachable demeanor, building rapport with guests and fostering a welcoming atmosphere.

Supported the team by performing additional duties as needed, such as assisting in the bar area or room service.