Ryan Pocock

Reservations Manager, The Urban Space & Travel UK LTD

(April 2022- Present)

• Day to day management of the company’s portfolio, overseeing 5 serviced apartment properties (115 units).

• Regular visits to the units, conducting property/room audits, evaluating damage charges.

• Responsible for handling all guest disputes and complaints.

• Revenue and invoice tracking, working closely with the accounts department.

• Rate management.

• Daily dialogue with clients & OTA’s (online travel agents).

• Conducting show arounds for new clients looking for long term bookings.

• Ensuring all guest arrival information is sent correctly toavoid any issues with the self-check in process.

• Working closely with the reservations team to ensure we are pushing to maximise the occupancy levels across all developments.

• Dialogue with the sales and revenue team to discuss existing and new projects within the city, where possible reaching out to these to offer our services.

A dedicated professional with a strong desire to deliver the highest standard of work whether it’s within a team or working alone. A very friendly, trustworthy & approachable individual who loves to meet new people.

Having spent most of my working career in the hospitality industry working my way up from a front desk agent to a reservations manager overseeing 5 properties across Cardiff & Barry with a total of 115 units I feel now is right time to seek a new adventure where I can maximise my key skills and take on a new challenge that will allow me to grow & progress in.

High School, Llanedeyrn High