Amy Ford

Adaptable and ambitious with substantial work experience. I am a reliable and conscientious employee with good customer service skills, excellent verbal and written communication skills and the ability to relate to a wide range of people. I believe I am also good at getting the best out of people.Becoming a parent has improved my communication skills and given me patience. Additional skills acquired are problem solving, time management and organisation.

July 2012 - August 2021 Barbon (Homelet/LetSure/Rentshield)             Referencing Executive

Homelet are the leading referencing agency forming 1 branch of Barbon.

A cross trained member of staff working for all brands HomeLet, LetSure & Rentshield.  Key duties include Customer Service, making outbound calls, receiving inbound calls, administration and complying with legislative requirements, supporting new starters and mentoring new starters.

January 2012 - July 2012 Danwood Direct.        Telesales Executive / Account Manager

Danwood are a leading supplier of printers and consumables.

Managed a range of customers to ensure fully serviced. Key duties include Sales, managing customer accounts, Customer service, answering incoming calls and queries and making outbound calls.

August 2009 - January 2012  Ivy Tavern                            Bar Maid

Student job - customer service, cash handling, cleaning and stock replenishment.

September 2008 - April 2009  Boyes                 Customer service assistant

Student job - customer service, cash handling, cleaning and stock replenishment.

October 2008 - January 2009  Next                    Customer service assistant

Student job - customer service, cash handling, cleaning and stock replenishment.

November 2007 – August 2008  White Hart Hotel      Housekeeper / Bar Maid

Student job - customer service, cash handling, cleaning and stock replenishment.

March 2007 - November 2007  The Home Company                    Customer service assistant

Student job - customer service, cash handling, cleaning and stock replenishment.

August 2004 - February 2007  Home Bargains                  Senior Sales

Student job - customer service, cash handling including cashing up, cleaning and stock replenishment, staff rotas, stock takes.

Bishop Grosseteste University College: BA (Hons) Drama in the Community – 2:1

Boston College: BTEC National Diploma in Music – Distinction, Distinction, Merit

​​BTEC National Diploma in Performing Arts (Musical Theatre) – Distinction, Merit, Merit

​              AS Level Music Technology - D

Giles School GCSE: History (A), English Language (B), English Literature (B), French (B), Double Science (B, B), Resistant Materials Design and Technology (B), Mathematics (C), Leisure & Tourism (B, B) and Citizenship (C).