Amy Harris

Digital transformation projects • Process management review and optimisation • Requirements mapping • Trainer – writing and conducting to all levels • System tester – writing test scripts and executing • Project management • Analytics – identification of requirements, review, testing and rollout • Data management • Setting and managing budgets • Supporting day to day operational requirements • User support helpdesk • Strong, experienced team leader and mentor • Skilled in building and nurturing strong customer and stakeholder relationships

Head of Business Systems and Processes, Chapman Freeborn Airchartering – Nov 2011 to now 

Key Achievements and Responsibilities

 • Demonstrating consistently strong analytical, operational, and oversight capabilities, and working collaboratively to strategise and execute key commercial objectives to meticulous standards • Very successfully recruiting and managing a high performing, cross functional team (including technical resource managers, trainers, testers, and business analysts) • Caretaker Manager for the Reporting and Analytics Team (an additional responsibility): overseeing efficient delivery of data management, data analysis, business and market intelligence insights • Managing a broad spectrum of data sources and product campaigns (making use of critical data selections) • Insightfully reviewing and analysing systems and procedures across the business, and providing updates and strategic advice whenever necessary • Playing an integral role in successful completion of the Dynamics 365 CRM Project (going live on marketing, sales, brokerage, and compliance functionalities (as well as incorporation of an additional finance link)) • Supporting ongoing system development projects, progressively coalescing to add APIs and integrate data between systems • Preparing reliable and timely reporting for review by members of senior and executive management • Executing and overseeing delivery of a series of budgetary and strategic initiatives • Participating in the development and delivery of user support and staff training programmes • Engaging efficiently and effectively with all key internal and external stakeholders, including suppliers and specialist advisers • Securing rigorous compliance with GDPR and globalized data protection regulations • Internally promoted 4 times 

Childminder – January 2009 to November 2011 

Key Achievements and Responsibilities

 • Established and operated this highly successful business: ensuring best quality care outcomes to the highest professional standards • Ensured full ongoing compliance with all legislative and regulatory requirements, in this stringently controlled sector 

CRM Manager, Unilever Foodsolutions - August 1997 to November 2008 

Key Achievements and Responsibilities

 • Business Champion for the Siebel database: spearheading insights to drive progressive CRM strategies within the business line • Co-developed insightful and innovative CRM strategies, and developed a series of successful direct marketing campaigns and sales drives (making use of market sensitive data selection, data imports, and analysis) • Wrote, tested, and ran multiple management and ad hoc reports • Facilitated the efficient scoping, testing, implementation, and maintenance of the Siebel system • Collaborated closely between business users and IT developers to ensure best possible service outcomes • Identified and reported on a wide range of new requirements, as well as assessing scoping feasibility • Tested systems and wrote test scripts • Developed and delivered highly effective staff training programmes

Project Management • CIM Certificate in Marketing • Siebel Actuate Reporting • Customer Relationship Management • Advanced Report Creation • Requirements Mapping • GDPR • Compliance • Anti Money Laundering • A Levels / GCSEs - including Mathematics and English