Amy Marks

I am an experienced Business Process Support Analyst with five years of expertise in asset finance and collections. My career has provided me with extensive expertise in business operations and a strong ability to implement impactful, lasting changes. Operating in high-pressure environments, I excel at balancing multiple priorities, adapting to urgent demands, and consistently delivering outstanding results. Dedicated to exceeding expectations, I have a demonstrated history of meeting tight deadlines without compromising on quality. My passion for continuous process improvement, coupled with strong expertise in risk management and regulatory compliance, ensures the resilience and sustainable growth of the organisations I support.

In my current role as a Business Process Support Analyst at Lloyds Banking Group, I have successfully managed high-risk process changes while navigating complex governance and regulatory requirements. I have a solid understanding of enterprise risk principles and frameworks which I have applied in fast paced environments. I have a strong ability to prioritise tasks and manage multiple responsibilities, meticulously planning to support the execution and using various strategies to monitor the progress. This is crucial in the success of any initiative I undertake and demonstrates my ability to prioritise tasks, manage multiple responsibilities, and deliver results within tight deadlines.

I excel in communication, leadership, identifying, assessing and mitigating risks throughout the project lifecycle and ability to address challenges quickly all play an important role in my success.

Collaboration is at the heart of my work. I successfully build and maintain strong relationships with various stakeholders by understanding their needs and expectations and where their interest lies to ensure I keep them up to date at every step of the process. I have strong communication skills which is crucial when proposing changes, managing conflicts and ensuring they remain engaged. I establish and maintain trust through transparency, honesty and reliability to gain their support and cooperation.

I have a proven track record of developing strategies to engage them effectively through regular communication, managing their expectations and addressing their concerns which allows me to tailor my approach depending on their interest.

I am committed to identifying opportunities for continuous improvement and innovation, challenging existing practices to enhance outcomes, utilising stakeholders to gain a robust understanding of the process, analysing data and am comfortable presenting the information to a large audience, clearly highlighting the gap, the implications it is or may cause and the benefits of updating this. 

I have a solid understanding of Agile principles and frameworks, which I apply to foster a culture of collaboration and accountability. My ability to remain adaptable, balance client needs with business objectives, and deliver innovative solutions. 

My current role and responsibilities include:

• Proactively addressing high-risk process changes, implementing risk mitigation strategies, and ensuring business continuity.
• Analysing, understanding and communicating data to drive effective audit outcomes.
• Build and nurture strong relationships with stakeholders, ensuring alignment and collaboration across various projects.
• Maintaining over 200 process support pages, ensuring content meets high standards and is optimised for AI integration.
  • Played a key role in creating content for the biggest knowledge transformation in Europe and the first GenAI-Powered product in any high street bank.
• Identifying, proposing and implementing changes to enhance processes and drive business efficiency, leading the team to make decisive actions under pressure.
• Support colleagues by offering guidance and sharing expertise, facilitating their professional development, and strengthening overall team performance.
• Consistently deliver exceptional results within tight deadlines, demonstrating resilience and a commitment to high-quality work.

Fife College - NVQ Level 6 in Communications.