Professionals
>
Edinburgh
Copeland Reid

Copeland Reid

Customer Service Designer

Customer Service / Support

Edinburgh, Edinburgh

Social

Latest publications

View posts

About Copeland Reid:

Proactive and detail-oriented professional with a passion for continuous improvement. Possessing strong observation skills and a natural curiosity, I excel in problem-solving by seeking innovative solutions.

Experience

Interaction Designer - Virgin Media O2
Aug 2022 - Aug 2022

Produced UI enhancements for the 'Keep my number' journey on o2[dot]co[dot]uk which was pushed live as an A/B test to measure the impact of the new design.
Used the foundations of a design system to build the responsive UI at Desktop, Tablet, Mobile web and App.
All insights from the A/B test were followed up with an iteration of the design as part of an Agile working practice.

Retail and Hospitality - Various
2019 - Present

Improved my customer service skills and being part of a team.
Guaranteed a positive customer experience by being friendly and helpful.
Worked well with the team in a busy environment.
Gained valuable experience managing a variety of sections within supermarkets, enhancing my ability to effectively handle a wide range of products.

Education

Digital Interaction Design - University of Dundee
Bsc Hons 2:1
Graduated in 2023

4th year - Created a ‘holistic in-car application that simplifies the experience of using your car’. Seamless, hands-free control of your car is achieved through voice communication and AI integration.
3rd year - Designed an interactive product to help create conversations for children with ‘Selective Mutism’. Group-work to create a ‘makerspace’, plan and execute a final exhibition, Film production.

Professionals in the same Customer Service / Support sector as Copeland Reid

Professionals from different sectors near Edinburgh, Edinburgh

Jobs near Edinburgh, Edinburgh

  • Electrical Design Engineer Building Services

    1 month ago

    Morgan Hunt Edinburgh, Scotland

    A successful MEP consultancy with multiple projects across Scotland is looking for an experience Electrical Building Services Design Engineer to join their team. · HNC/HND/Degree or equivalent certified Electrical Engineer required. · Use knowledge of electrical building services ...

  • Customer Services/Sales

    3 weeks ago

    Yester Farm Dairies Ltd Haddington EH JG

    Due to continued business growth we are looking to recruit a motivated Customer Service Sales Office Assistant to join our team.This role is ideal for someone who enjoys building customer relationships identifying sales opportunities and playing an active role in driving business ...

  • Customer Service Advisor

    1 month ago

    Concentrix Larbert

    We are looking for sales-oriented individuals who excel in building strong customer relationships and expertly aligning product offerings with customer needs for successful upselling. · The ideal candidate has a background in sales or has thrived in target-driven environments. ...

See jobs in Edinburgh, Edinburgh