Andrew Ellwood

I am detail-oriented and diligent, dedicated to completing tasks with accuracy while leveraging critical
and lateral thinking to develop innovative solutions. I excel in both collaborative team
settings and independent roles, consistently meeting deadlines and delivering results.
With proven emotional intelligence, I navigate challenges effectively, maintain strong interpersonal
relationships, and continuously seek opportunities to expand and enhance my knowledge and
performance.

Telephony & Unified Communications – Migration and optimisation projects (Eg Zoom Phone/Contact Centre, Microsoft Teams, many varieties of Asterisk and Broadsoft systems in the UK and USA), including call flow optimisation, documentation, and user adoption.

Technical Support (1st–2nd Line) – Corporate IT support across Microsoft 365, Azure, Cisco Meraki, Yealink, and broadband/Openreach environments.

Network & Wireless Expertise – ISP operations, Wi-Fi optimisation, troubleshooting in high-density/saturated environments, and wireless infrastructure deployment.

Security & Compliance – Device hardening (HP & Dell server implementations, Yealink phones), ISO27001 exposure, ITIL-aligned practices.

Stakeholder Management – Partner/channel support, vendor liaison, objection handling, and guiding non-technical users.

Project & Process Improvement – Defined early rollout support parameters, refined processes, and acted as SME on critical technical issues.

Infrastructure & Implementation – Windows Server, group policy/domain hardening, hardware builds, and small business IT consultancy.

Collaboration & Methodologies – Agile delivery, cross-team coordination, and knowledge base/documentation creation.

Masters in Computer Science & Big Data Analytics