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Andrew Ogilvie

Andrew Ogilvie

Senior Technical Account Manager

Customer Service / Support

Baldock, North Hertfordshire District, Hertfordshire

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About Andrew Ogilvie:

Senior Technical Account Manager and established client interlocutor with 20+ years of experience driving high-impact technical solutions for major organisations across risk, compliance, and IT infrastructure. Expert in financial crime compliance, post-incident analysis, system optimisation, and global account support. Adept at translating complex technical issues into actionable strategies that reduce risk, enhance client satisfaction, and deliver measurable cost savings

Experience

Senior Technical Account Manager and established client interlocutor with 20+ years of experience driving high-impact technical solutions for major organisations across risk, compliance, and IT infrastructure. Expert in financial crime compliance, post-incident analysis, system optimisation, and global account support. Adept at translating complex technical issues into actionable strategies that reduce risk, enhance client satisfaction, and deliver measurable cost savings.

Lexis Nexis Risk Solutions                                          June 2021 – October 2025

Senior Technical Account manager 

Trusted advisor for clients leveraging Bridger Insight XG to navigate complex global sanctions and watchlist screening, ensuring robust compliance outcomes. Advise on Anti-Money Laundering (AML) model optimisation to minimise false positives and reduce manual review effort, enhancing operational efficiency. Lead cross-functional technical incident response and complex troubleshooting across integrated environments, driving resolution and system resilience. Collaborate across business and technical teams to deliver seamless solution implementation and performance tuning.

Education

  1. ITIL V3, Foundation Certificate in I.T. Service Management, D.B.S. Certificate, Microsoft Certified, Systems Engineer, Microsoft Windows Server 2003, Microsoft Certified, Systems Administrator, Microsoft Windows Server 2003, Microsoft Certified, Systems Engineer, Windows NT, Microsoft Certified, Professional + Internet Windows NT, Microsoft Certified, Professional Windows NT, City & Guilds, Computer-Aided Draughting & Design, Engineering Council Part II (Metallurgy) | BTEC ‘H.N.D’, Mechanical and Production Engineering. 

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