Andrew Tocher

Extensive delivery and design experience in public sector and financial services. T-shaped all-rounder with skills in technical and large-scale transformation delivery, championing user-centred and service design approaches. Adept at constructively challenging and resolving issues for delivery teams. A dedicated and results-driven professional with significant experience in servant-leading high-performing cross-functional teams and driving agile and lean methodologies for optimised service and employee enablement. Seeking the opportunity to contribute expertise in establishing data-driven workflows and fostering an environment of continuous improvement.

Achievements:

• Delivered a large and complex platform from scratch for a new Social Security Agency in Scotland using Agile methodologies.
• Successfully delivered an innovative DIGITECH award-winning web front-end for a Government Agency, increasing channel shift by over 80% using Agile.
• Obtained approval for the delivery of a cutting-edge document and ID scanning capability for a top 5 UK high street bank, reducing account opening times by over 25%.
• Led an optimisation program of the end-to-end sales process for a top five UK high street Bank, increasing overall conversion uplift rates by 10% across a 20M+ customer base.
• Delivered innovative solutions that removed paper from Bank processes, saving over c£20M over 3 years.
• Managed a direct-to-consumer digital car buying and car finance solution, with a £15M 5-year NPV.
• Achieved an immediate circa 7% increase in site visits through conversion across top products (Loans, Current accounts, and Credit Cards).

Education and Qualifications:

• Edinburgh University & Napier University, HND, Rural Resource Management. 1993 - 1995
• Edinburgh University & Napier University, BSc Rural Resource Management. 1993 - 1996
• Prince 2 Qualified