beBee background
Professionals
>
Edinburgh
Andrew Tocher

Andrew Tocher

Project Manager and Service Designer

Technology / Internet

Edinburgh, Edinburgh

Social

Services offered

Extensive delivery and design experience in public sector and financial services. T-shaped all-rounder with skills in technical and large-scale transformation delivery, championing user-centred and service design approaches. Adept at constructively challenging and resolving issues for delivery teams. A dedicated and results-driven professional with significant experience in servant-leading high-performing cross-functional teams and driving agile and lean methodologies for optimised service and employee enablement. Seeking the opportunity to contribute expertise in establishing data-driven workflows and fostering an environment of continuous improvement.

Agile methodologies
Digital solutions
Cross-functional teams
Project manager
Service designer
Approximate rate: £ 80 per hour

Experience

Achievements:

  • Delivered a large and complex platform from scratch for a new Social Security Agency in Scotland using Agile methodologies.
  • Successfully delivered an innovative DIGITECH award-winning web front-end for a Government Agency, increasing channel shift by over 80% using Agile.
  • Obtained approval for the delivery of a cutting-edge document and ID scanning capability for a top 5 UK high street bank, reducing account opening times by over 25%.
  • Led an optimisation program of the end-to-end sales process for a top five UK high street Bank, increasing overall conversion uplift rates by 10% across a 20M+ customer base.
  • Delivered innovative solutions that removed paper from Bank processes, saving over c£20M over 3 years.
  • Managed a direct-to-consumer digital car buying and car finance solution, with a £15M 5-year NPV.
  • Achieved an immediate circa 7% increase in site visits through conversion across top products (Loans, Current accounts, and Credit Cards).

Education

Education and Qualifications:

  • Edinburgh University & Napier University, HND, Rural Resource Management. 1993 - 1995
  • Edinburgh University & Napier University, BSc Rural Resource Management. 1993 - 1996
  • Prince 2 Qualified

 

 

Professionals in the same Technology / Internet sector as Andrew Tocher

Professionals from different sectors near Edinburgh, Edinburgh

Other users who are called Andrew

Jobs near Edinburgh, Edinburgh

  • Specialist Systems Engineer

    1 week ago

    Scottish Prison Service Edinburgh, Scotland

    An exciting opportunity has arisen within SPS Headquarters as we recruit for a Specialist Systems Engineer (Electrical/Digital) to join our Estates Team. · The postholder shall provide support to the SPS Estates Head of Professional and Technical Services - providing strategic di ...

  • Transmission Infrastructure Project Engineer

    1 week ago

    Jobster Edinburgh, Scotland

    General Description · Ocean Winds is looking for a Project Engineer with a solid technical background in infrastructure / networks projects within the power / energy sector to coordinate design and optimisation activities for the electricity transmission assets for the Caledonia ...

  • Electrical Project Manager – DNO

    4 days ago

    Mitie Cleaning & Hygiene Services City of Edinburgh

    Mitie's Projects Division has an exciting opportunity for an experienced Project Manager with a strong electrical background in the DNO, IDNO, or ICP industry. · The ideal candidate will have a solid understanding of the renewables and embedded generation sector, along with rele ...

See jobs in Edinburgh, Edinburgh