beBee background
Professionals
>
Whittlesey
Andy McCarron

Andy McCarron

IT Service Desk Manager

Customer Service / Support

Whittlesey, Fenland District, Cambridgeshire

Social

About Andy McCarron:

I love everything IT and the often-challenging situation it provides! I have a passion for Customer Service, improving relationships and finding improved ways of working.

Management style is Transparency, Open Door and Collaborative working to create a team environment built on trust and not being afraid to make suggestions for improvement.

 

Experience

Experience in client relationships and outsource management as single point of contact including Service Desk, Change and Incident Management including DR/BC processes.

Migrated to service management with responsibility for outsourced MSP and Service Desk covering multi site with inhouse 1st and 3rd line engineers. Managed on/off boarding processes and device imaging along with device stock control, purchasing and retirement. This also included greenfield build of ITAM to establish single point of truth, audit trails, problem analysis, EOL and budgeting.

Education

Educated to GCSE or equivalent including Math and English.

ITIL Version 4 Foundation Certificate. 

Professionals in the same Customer Service / Support sector as Andy McCarron

Professionals from different sectors near Whittlesey, Fenland District, Cambridgeshire

Other users who are called Andy

Jobs near Whittlesey, Fenland District, Cambridgeshire

  • Service Desk Analyst

    1 month ago

    Super Auto Repair Peterborough

    We are now recruiting a Service Desk AnalystYoull be the first point of contact for technical issues, delivering high-quality support. · ...

  • Service Desk Engineer

    2 weeks ago

    Mirus IT Bedford MK NP

    We are looking for an onsite Service Desk Engineer to join our team in Sharnbrook, Bedford. · The right candidate will have professional 1st line or 2nd line support engineering experience, · experience of working in a customer-facing capacity, · technical experience of Microsoft ...

  • Soft Services Manager

    4 weeks ago

    Kier Group Huntingdon, England

    We are looking for a Soft Services / Help Desk Manager to join our team based in Hinchingbrooke Treatment Centre. The ideal candidate will have proven experience managing and leading a team in Soft Services and knowledge of workplace Health & Safety legislation and compliance. · ...