Aneliya Koleva

An ambitious person with a passion for working in a fast-paced environment, hitting targets and meeting deadlines. A great desire to get the opportunity to start a new role in the Customer services industry. As a positive, enthusiastic and energetic individual with good communication skills in both written and verbal, I firmly believe that I would be an asset to your team.

Childcare provider for a private family, London, Putney, UK (07/2016 to 05/2018)

Provided child care services for a private client. Performed custom duties such as teaching, and child engagement, including game activities, reading, and outdoor activities. 

Sales Assistant, “Margarita EOOD”. Yambol, Bulgaria. (2007 to 2013)

Engaged in a customer-facing role, responsible for providing excellent customer service by dealing with enquiries and fulfilling multiple tasks. Always paying specific attention to detail and having a friendly attitude.

Customer service Foundations  online course

In this course, I learned how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. I grasped the ways to find out what your customers really think about your service and use their feedback to improve.

• Absorbed the benefits of taking ownership of a problem.
• Explore how you can use customer surveys to build rapport.
• Identify the different types of needs that must be addressed in order to solve problems.