Angela Abbiw

I'm an organised individual who naturally interacts well with people. Highly versatile person, who is both intuitive and sensitive to all the people I work with, allowing me to work well in a team as well as independently. Through both my educational and work experiences I have accumulated various skills such as strong critical thinking, flexibility, creative thinking, and good time management. 

Throughout my previous experience within customer service, I have had to work and communicate with people at all levels, this has included area and store managers, colleagues, adult clients and children. Allowing me to improve both my written and verbal communication. These interactions have required me to be empathetic to the customers when something has gone wrong to provide a solution which benefits both them and the company. 

While working at The Preston Marriott, I experienced working in a busy office during peak event times, ensuring that daily checks were carried out, so every department had the correct information for each event. These daily checks required me use a variety of hotels software’s to check the event data is correct and the correct departments have this information whilst working within the hotel’s confidentiality guidelines. 

During my position at VideoWeek, I oversaw invites to our event which means I delt with individual and group enquiries for our events with regards to purchasing tickets or how to gain a free pass. I also kept in touch with the guests post event with relevant details and information on future events. I also worked within the company brand standards with regards to emails, poster for events, the event specific webpages and partner promotional material such as name badges. 

Working at Sissi Fabulous Food, I oversaw taking down client information and keeping track of the event calendar for the organisation. I also created a database to keep a track of the equipment which the company owned and the price at which we would hire them out for our events. This database also allowed me to make quicker calculations through Excel sums. However, I did sometimes have to change these numbers depending on discounts that were given to regular customers. During this time, I became proficient in Microsoft office and Xero, which helped me to create quotes and invoices for clients. Which needed a high attention to detail. Maintaining good relationships with the clients throughout the event process. 

My previous work has required me to completed the day-to-day running of the office which included answering phone calls, ordering office supplies, maintaining an organised workspace and general office filing. 

During my degree I created events within a group, this required me to focus on working in a team, putting forward my ideas for the concept of the whole event while still overseeing my own specific part of the event. All of the events I have organised have required fundraising with all proceeds going to a variety of charities. While planning for the event I had to use my problem-solving skills when things did not go to plan, such as performers pulling out last minute. These events included a Cabaret and Cocktail night and a Footy Gala day in Australia. Promoting all of them on social media platforms such as Facebook and Instagram. As well as traditional methods such as posters and radio shows. I also worked with the hospitality department to ensure that each event had excellent catering which was linked to the theme of the events. During the planning of these events, I also had to complete assignments for other classes. Which meant that I had to have to use my time management skills to ensure they were all done on time and to the best of my ability. 

Working during busy periods in customer service, I had to be flexible with, when and what time I could work. Especially over the festive period which required me to work more hours some days and less others, such as working till 11pm on Christmas Eve to ensure everything was set up for Boxing Day sales. During these periods I had to ensure that the tasks given to me by my managers were completed to schedule and to the high standard which was expected from the customers.

During these periods I also had to work with people from other departments this could range from; working shifts in their department to lighten their workload or using some of the equipment in the department when ours had run out.

I gradated from the University of Central Lancashire in 2020 with a First class Event Management bachelor’s degree.