Angela Swanepoel

I am passionate about helping others, no matter what the situation may be.

Customer Service Advisor Debit card fraud

Concentrix - Remote

May 2023 to Present

Investigating fraud for customers

Billing Advisor

Concentrix - Remote 

August 2022 to Present

Billing

Complaints

Upgrades

Payments

General information and queries

Ambulance Car Services

North East Ambulance Service NHS Foundation Trust - Newcastle upon Tyne

April 2020 to Present

Patient transport to and from appointments

Control Room Manager

Safeguard Security - ConsettJuly 2019 to December 2019

Manage control room/CCTV camera's

Update daily sheets

Update call checks

Update daily wages

Handling of alarm calls

Incident reports

Insecurity reports

Call handling

Customer Advisor

AA Insurance Services - Newcastle upon Tyne

May 2018 to June 2019

As a Customer Service Representative, I am front line of the business, having all kinds of conversations with existing Motor insurance customers. I make changes to policies as well as answering any questions or queries the customers have, to give them the best service possible.

Control Room Supervisor

Hutts Protection Services & Magma Security - Umkomaas, KwaZulu-Natal

March 2005 to March 2013

NAME OF COMPANY: 

MAGMA SECURITY

PERIOD OF EMPLOYMENT:  

Dec 2011 – March 2013

POSITION:

Control Room Supervisor

DUTIES:                     

Control over shifts for all Controllers. Handling and monitoring of all alarms and dispatching of response to relevant sites.The conducting of all relevant business, adding and control of client data base

NAME OF COMPANY: HUTTS PROTECTION SERVICES

PERIOD OF EMPLOYMENT:

Oct 2006– Dec 2011

POSITION:

Administration/Technical Department

HR Department

DUTIES:

Administration/Technical:

Booking technicians to various locations to fix faulty alarms, client liaison with Technician and Updating Client information on database, answering phones.

Human Resources: 

Payroll (Soft line VIP) Total employees: 150

U.I.F Schedules

Provident Fund Schedules

Updating records

Debtors and Creditors and recon monthly Books for Accountant, Registrations for all Employees with Security Officers Board Banking and Invoicing

Reconciliation of all purchases before Payment

Attendance Registers for all Employees.In charge of all vehicles, registrations and payments and updating records for all services done on vehicles (Technical and Response)                              

NAME OF COMPANY:      

PRO PROP

PERIOD OF EMPLOYMENT:   

April 2006 - October 2006

POSITION HELD:          

Receptionist

REASON FOR LEAVING:

I was re-employed at Hutts Protection Services

NAME OF COMPANY: 

HUTTS PROTECTION SERVICES

PERIOD OF EMPLOYMENT:   

March 2005 – March 2006

POSITION HELD:         

Controller

DUTIES:

Handling and monitoring of all alarms and dispatching of response to relevant sites.The conducting of all relevant business, adding and control of client data base.

Atlanta Spur: 2004-2005

Waitress 

EDUCATIONAL QUALIFICATIONS: 

NAME OF INSTITUTION: 

Witbank High School

YEAR COMPLETED:1992

QUALIFICATION OBTAINED:

Matric/Year 12

SUBJECTS:

English

Afrikaans

Accounting

Mathematics

Home Economics

History

NAME OF INSTITUTION:    Witbank Technical College

YEAR COMPLETED: 1993

QUALIFICATIONS OBTAINED:    

N1 – N2 – N3

SUBJECTS:

Accounting

Book Keeping