Antony Elliott

18 Grove Garden, Brimington Common, Chesterfield. S43 1QS

01246 239819

07840 323123

acelliott@sky.com

Personal Profile

I consider myself to be hard working, conscientious and trustworthy individual, always working to the best of my ability. I work well with others as part of a team and can also work alone without supervision. I am friendly with a good disposition and always happy to help others. I feel that I am an organised person, who is able to prioritise my workload and remain task focused. I have excellent communication skills and am a dedicated employee always flexible to company needs. I feel that the skills and qualities that I possess would be an asset to any prospective employers

Key Skills

• Excellent customer service skills and experience of working with the public
• Computer literate with experience of all Microsoft packages and video calling
• Able to work flexibly and communicate at all levels
• Supervisory and Management experience
• Good Geographical Knowledge
• Knowledge of public safety and security
• Excellent driving skills
• Resourceful and able to work unsupervised using own initiative

Employment History

2005 – Present                 One Person Operator and Union Representative - Stagecoach Holdings Limited 

• Driving all types of the company's vehicles
• To provide a high standard of customer service at all times 
• To give customers on the bus any information that may help them during their journey 
• To recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled
• Taking fares both cash and electronic payments
• As Union Representative I am responsible for talking to members about workplace issues, advise them and keep them informed of the latest developments
• Use of computer based booking and record keeping systems

2004 – 2005                        1st line Support - CSC

• Providing 1st line technical support, responding to support queries across multiple sites. 
• To maintain a high degree of customer service when responding to support issues. 
• To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. 
• Escalation of more complex calls to the relevant support team member     

2003 –2004                         One Person Operator - Stagecoach Holdings Limited 

• Driving all types of the company's vehicles
• To provide a high standard of customer service at all times 
• Taking fares both cash and electronic payments

2002 – 2003                        Purchasing Manager - Agency Sales Limited, ASL house

• Monitoring and maintaining stock levels
• Liaising wholesalers and manufacturers
• 1ST line customer support
• Vetting trade applications forms of potential customers using Riskdisk etc.
• Monitoring and maintaining credit levels 30 day accounts
• Credit and transaction processing
• Customer complaints ISO 9002

2002 – 2004                        IT Technician and Sales Assistant - LEL Computers

• 1ST line customer support
• Monitoring and maintaining stock levels
• Advising customers on system requirements
• Diagnosing and repairing hardware & software faults

Education and Training

1996 – 2001        North Derbyshire Tertiary College and North Nottinghamshire College

Level 3 Advanced Diploma for IT Practitioners (ICT System Support)

E-QUALS Install Configure & Integrate Networked Hardware and Software (MC)

Level 3 - Advanced Diploma for IT Practitioners (ICT System Support) 

E-QUALS Install & Configure Software - Distinction

LEVEL 2 Diploma for IT Practitioners (ICT Systems Support) 

E-QUALS System Testing

LEVEL 2 Diploma for IT Practitioners (ICT Systems Support)

E-QUALS Install Configure & Maintain Software

7307 Adult and Further Education Teachers Certificate Stage 2

Hobbies and Interest

In my spare time I enjoy keeping marine fish, computers, photography, visiting places and spending time with family and friends

References available on request

18 Grove Garden, Brimington Common, Chesterfield. S43 1QS

01246 239819

07840 323123

acelliott@sky.com

Personal Profile

I consider myself to be hard working, conscientious and trustworthy individual, always working to the best of my ability. I work well with others as part of a team and can also work alone without supervision. I am friendly with a good disposition and always happy to help others. I feel that I am an organised person, who is able to prioritise my workload and remain task focused. I have excellent communication skills and am a dedicated employee always flexible to company needs. I feel that the skills and qualities that I possess would be an asset to any prospective employers

Key Skills

• Excellent customer service skills and experience of working with the public
• Computer literate with experience of all Microsoft packages and video calling
• Able to work flexibly and communicate at all levels
• Supervisory and Management experience
• Good Geographical Knowledge
• Knowledge of public safety and security
• Excellent driving skills
• Resourceful and able to work unsupervised using own initiative

Employment History

2005 – Present                 One Person Operator - Stagecoach Holdings Limited 

• Driving all types of the company's vehicles
• To provide a high standard of customer service at all times 
• To give customers on the bus any information that may help them during their journey 
• To recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled
• Taking fares both cash and electronic payments
• As Union Representative I am responsible for talking to members about workplace issues, advise them and keep them informed of the latest developments
• Use of computer based booking and record keeping systems

2004 – 2005                        1st line Support - CSC

• Providing 1st line technical support, responding to support queries across multiple sites. 
• To maintain a high degree of customer service when responding to support issues. 
• To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. 
• Escalation of more complex calls to the relevant support team member     

2003 –2004                         One Person Operator - Stagecoach Holdings Limited 

• Driving all types of the company's vehicles
• To provide a high standard of customer service at all times 
• Taking fares both cash and electronic payments

2002 – 2003                        Purchasing Manager - Agency Sales Limited, ASL house

• Monitoring and maintaining stock levels
• Liaising wholesalers and manufacturers
• 1ST line customer support
• Vetting trade applications forms of potential customers using Riskdisk etc.
• Monitoring and maintaining credit levels 30 day accounts
• Credit and transaction processing
• Customer complaints ISO 9002

2002 – 2004                        IT Technician and Sales Assistant - LEL Computers

• 1ST line customer support
• Monitoring and maintaining stock levels
• Advising customers on system requirements
• Diagnosing and repairing hardware & software faults

Education and Training

1996 – 2001        North Derbyshire Tertiary College and North Nottinghamshire College

Level 3 Advanced Diploma for IT Practitioners (ICT System Support)

E-QUALS Install Configure & Integrate Networked Hardware and Software (MC)

Level 3 - Advanced Diploma for IT Practitioners (ICT System Support) 

E-QUALS Install & Configure Software - Distinction

LEVEL 2 Diploma for IT Practitioners (ICT Systems Support) 

E-QUALS System Testing

LEVEL 2 Diploma for IT Practitioners (ICT Systems Support)

E-QUALS Install Configure & Maintain Software

7307 Adult and Further Education Teachers Certificate Stage 2