Armando Moreno Junior

Seasoned business and hospitality professional with over 17 years of experience in customer service across high-end coffee shops, restaurants, and hotels in the UK. A dynamic leader with a passion for enhancing customer experiences, optimizing operations, and driving revenue growth. Proven expertise in event management, facilities operations, and staff development. Adept at implementing innovative strategies to maximize profitability and elevate brand reputation.

As an Events and Facilities Manager at the British Computer Society (May 2023 – May 2024), I managed the full scope of event and facility operations, ensuring seamless execution of corporate and member-focused events. I led and trained staff to optimize productivity and maintain high service standards.

I developed innovative event strategies to enhance engagement and satisfaction, while also spearheading an initiative to open the venue for external bookings—generating a five-figure revenue in the first month. Through strategic marketing and operational improvements, I projected a 90% revenue increase by 2025. My role combined leadership, creativity, and strategic planning to drive both operational success and financial growth.

I am currently pursuing a BSc in Business and Hospitality Management at Anglia Ruskin University London, with an expected graduation in April 2025. My studies have equipped me with a strong foundation in business strategy, hospitality operations, and customer experience management. I am passionate about creating exceptional guest experiences and developing innovative business solutions within the hospitality industry.